You just realized your transponder didn’t beep at the last toll, and now you’re wondering if a massive fine is headed your way. If you need to reach someone right now, call the Indiana Toll Road (ITR) Customer Care Center at (574) 675-4010.
They answer phones from 9:00 a.m. to 5:00 p.m. ET, Monday through Friday. Just remember that the toll road crosses time zones, so don’t call at 8:00 a.m. Chicago time expecting a pickup!
- Getting a Human on the Horn
- When Can You Actually Visit?
- Complete 2026 Holiday Closures
- Service Plazas: Your 157-Mile Safety Net
- Avoid the “Smishing” Trap
- Clearing Those Pesky Registration Holds
- The RiverLink Confusion
- Maximizing Your E-ZPass Savings
- Final Pit Stop Tips
- E-ZPass Customer Service in Other States
Getting a Human on the Horn
We’ve all been stuck in phone tree purgatory before. Luckily, the ITRCC keeps things relatively straightforward with their centralized center in Elkhart.
While the automated system handles basic stuff like balance checks, you’ll want a real person for the weird issues. Maybe your cat chewed on your transponder, or you got a bill for a car you sold three years ago.
Actually, the (574) 675-4010 number is your best friend for almost everything. However, if you’re dealing with a legal compliance headache or a regional INDOT issue, you might need the compliance line.
- Primary Support: (574) 675-4010
- Compliance Matters: (219) 938-2032
- Email Support: [email protected]
- Official Website: Indiana Toll Road Official Site
- Regional Oversight: INDOT Toll Road Information
When Can You Actually Visit?
Sometimes you just want to look someone in the eye while you explain that your windshield’s “solar coating” is blocking the signal. The Elkhart Walk-In Center sits right at the headquarters in Elkhart.
Their hours are a bit more restrictive than the phone lines, so plan your road trip accordingly. They welcome visitors during the mid-day window.
| Service Type | Address | Hours (Eastern Time) |
| Walk-In Center | 3200 Cassopolis St, Elkhart, IN 46514 | Mon-Fri: 9:00 a.m. – 2:00 p.m. |
| Daily Break | Office is closed for admin tasks | 2:00 p.m. – 2:30 p.m. |
Wait, did you catch that 2:00 p.m. cutoff? The staff takes a quick breather to handle paperwork, so don’t show up with a coffee at 2:05 p.m.
Complete 2026 Holiday Closures
Indiana loves its holidays, and the ITRCC staff definitely takes advantage of them. If the office is closed, your account issues or disputes will just have to wait until the next business day.
Here is the full 2026 calendar where the administrative offices and the Elkhart walk-in center take a break:
| Holiday | Date Observed | Day of Week |
| New Year’s Day | January 1 | Thursday |
| Martin Luther King, Jr. Day | January 19 | Monday |
| Good Friday | April 3 | Friday |
| Primary Election Day | May 5 | Tuesday |
| Memorial Day | May 25 | Monday |
| Independence Day | July 3 | Friday |
| Labor Day | September 7 | Monday |
| Columbus Day | October 12 | Monday |
| General Election Day | November 3 | Tuesday |
| Veterans Day | November 11 | Wednesday |
| Thanksgiving Day | November 26 | Thursday |
| Lincoln’s Birthday | November 27 | Friday |
| Washington’s Birthday | December 24 | Thursday |
| Christmas Day | December 25 | Friday |
Service Plazas: Your 157-Mile Safety Net
Did you forget your transponder on the kitchen counter? Don’t panic and try to do a U-turn on the highway unless you want a very expensive chat with a state trooper.
Instead, pull into one of the eight travel plazas scattered across Northern Indiana. Each one has an E-ZPass Kiosk where you can grab a new kit or fix account issues on the fly.
Western Sector (Chicago/Gary Side)
| Location (Mile Marker) | Plaza Name | Direction | Key Features |
|---|---|---|---|
| Portage (MM 24) | JT McCutcheon Plaza | North / Westbound | Tesla charging, 7-Eleven |
| Portage (MM 24) | George Ade Plaza | South / Eastbound | Starbucks, Panda Express |
| Rolling Prairie (MM 56) | Wilbur Shaw Plaza | Westbound | Dedicated dog walk area |
| Rolling Prairie (MM 56) | Knute Rockne Plaza | Eastbound | Tourist information center |
Eastern Sector (Elkhart/Ohio Side)
| Location (Mile Marker) | Plaza Name | Direction | Key Features |
|---|---|---|---|
| Elkhart (MM 90) | Henry Schricker Plaza | Westbound | Basic convenience services |
| Elkhart (MM 90) | George N Craig Plaza | Eastbound | “The Roost” dining |
| Howe (MM 126) | Ernie Pyle Plaza | Westbound | Fully ADA-compliant facilities |
| Howe (MM 126) | Gene Stratton Porter Plaza | Eastbound | Popeye’s, Dunkin’ |
Avoid the “Smishing” Trap
If you get a text message saying you owe $12.50 in tolls with a handy link to pay, delete it immediately. The Indiana Toll Road will never, ever text you for money.
Criminals love sending these “smishing” messages to catch tired travelers off guard. They want your credit card info, not your $12.
- Rule 1: Don’t click the link.
- Rule 2: Only verify balances on indianatollroad.org.
- Rule 3: Report scams to the FBI Internet Crime Complaint Center (IC3).
Clearing Those Pesky Registration Holds
Nothing ruins a trip to the BMV like finding out you have a registration hold. This usually happens because a few “missed tolls” turned into “major violations” while you weren’t looking.
The ITRCC works with the state to make sure people pay their fair share. You’ll have to settle the balance before the BMV lets you renew your plates.
- Step 1: Call (574) 675-4010 to confirm the debt.
- Step 2: Pay the tolls and administrative fees.
- Step 3: Wait for the hold to clear (this can take a business day).
- Resource: Official Indiana BMV Toll Hold Info
The RiverLink Confusion
Living in Indiana means dealing with multiple tolling systems that don’t always talk to each other perfectly. If you crossed a bridge in Louisville, the Elkhart office can’t help you.
The RiverLink system handles the Ohio River bridges between Southern Indiana and Kentucky. Even though your E-ZPass works there, their customer service is a totally separate crew.
- RiverLink Support: (855) 748-5465
- Website: RiverLink Official Site
- Note: ITRCC cannot resolve RiverLink registration holds.
Maximizing Your E-ZPass Savings
Why pay full price when you can get a discount just for having a little plastic box on your windshield? E-ZPass users pay significantly less than the “pay-by-plate” crowd.
Plus, you get to skip the lines and keep your speed up. Just make sure you mount the transponder correctly so the sensors can actually find it.
- Mounting: Place it behind the rearview mirror, 1 inch below the roofline.
- Special Glass: If you have a heated windshield, ask for a bumper-mounted tag.
- Installation Guide: Official Transponder Mounting PDF
Final Pit Stop Tips
Managing your E-ZPass shouldn’t feel like a full-time job. Just keep your credit card info updated on the website so your balance doesn’t hit zero.
If you do run into trouble, the Elkhart team is actually pretty helpful during business hours. Use the E-ZPass FAQ for quick answers before you wait on hold.
Hopefully, this guide saves you a few headaches and a lot of money. Safe travels out there, and don’t forget to watch for those time zone changes near the Illinois border!
E-ZPass Customer Service in Other States
Indiana’s E-ZPass is part of the Midwest network, but the support experience is completely different from the big coastal agencies. Here are the guides for the states Indiana drivers cross into most often:
- New York E-ZPass customer service — the original E-ZPass agency and still the one whose policies affect the entire network
- Ohio E-ZPass support and service centers — Ohio Turnpike phone numbers, plaza locations, and monthly fee details
Pavithra Vinoth is the founder of nytollsinfo.com, where she simplifies U.S. toll systems through expert insights and custom-built calculators. Her research-driven tools help drivers avoid costly mistakes and make smarter car decisions.