Skip to content

E-ZPass NY Customer Service Details

The EZ Pass NY customer service is available just as easily as any other. With a separate website, phone number, and service center, the New York branch efficiently deals quickly with requests. The information provided is tailored to those living in the area. 

The New York branches work from Monday to Saturday, 7 am – 7 pm and 8 am – 12 pm, respectively. All office addresses, phone numbers, and email addresses can be found on the EZ Pass New York website. The website also provides customer support and contains essential documents that can be downloaded. 

It is necessary to have your account number and PIN close at hand. The details are asked to confirm the identity and prevent any security-related mishaps.

E-ZPass NY Customer Service Details

There is no preferred method of customer service at EZ Pass. Even in the New York branch, each mode of communication is going to provide you with the information that you require.

Here are some ways you can contact customer support! 

EZ Pass NY Customer Service

Phone number

The number for the New York branch of EZ Pass is available on the website for the region. A phone call is a direct way to speak to a customer representative.

A customer representative can clear up any queries regarding account details, payment options, and other issues. 

1-800-333-TOLL(8655)

E-ZPass NY Hours of operation

QueensMonday-Friday: 9am-7pm
Saturday: 8am-12pm
Staten IslandMonday-Friday: 7am-7pm
Saturday: 8am-12pm
YonkersMonday-Friday: 9am-7pm
Saturday: 8am-12pm

Email Address

The email addresses for the offices in New York are also provided on the website. Depending on the issue, you can choose to contact a certain office.

An email is the best way to receive formal correspondence regarding payment issues and inquiries. Problems with your account, such as a lost PIN or change in details, can also be formally dealt with through email. 

E-ZPass NY Service Center Locations

The New York Branch of EZ Pass has offices for specific purposes. There is a different office for customer service correspondence, violations, and applications.

Each office has its address and other details, which can be found on the website. The locations are a way to meet a customer support representative in person rather than through a screen.

Depending on the query or problem, a customer can visit the respective office. 

  • Queens: 19-02 Whitestone Expressway Suite 101 College Pt. NY 11357. Hours: Monday-Friday: 9 am-7 pm, Saturday: 8 am-12 pm.
  • Staten Island: 1150 South Avenue, Staten Island, NY 10314. Hours: Monday-Friday: 7 am-7 pm, Saturday: 8 am-12 pm.
  • Yonkers: 730 McLean Avenue, Yonkers, NY 10704. Hours: Monday-Friday: 9 am-7 pm, Saturday: 8 am-12 pm.

E-ZPass NY Official Website

The famed website contains all the information regarding customer support and the services and products offered.

The website also has a live chatbox that can be used to retrieve information quickly. The chatbox lets customers easily navigate the website and get the information they’re after. 

Note: If you’re a first-time user, your PIN might not be set. In such a case, it is the last four digits of the registered driver’s license.  

Whether you have a comment or query, EZ Pass New York has a customer representative who is easily accessible in various ways.

If you have any queries, the EZ Pass New York website contains all the information to contact an EZ Pass customer service center.