Skip to content

LeeWay Customer Service 2026: Phone Number, Hours, Locations & Contact Info

You usually contact a toll agency because something has already gone wrong. An invoice looks unfamiliar. Your transponder stops working. A registration renewal is blocked over a balance you thought was settled.

If you use the Cape Coral, Midpoint Memorial, or Sanibel Causeway bridges, the agency you need is LeeWay. It handles toll accounts, billing, transponders, and related customer service for Lee County.

The good news is that most problems have a fairly simple route to resolution. The trick is knowing whether to call, go online, or visit the service center. Here is how the pieces fit together in 2026, including the details that can save you a second call or a wasted drive.

Table of Contents

The LeeWay phone number worth saving

For most account questions, start with LeeWay Customer Service at (239) 533 9297. This is the main line for billing questions, payments, account changes, and problems that need a staff member to step in.

You may still find (239) 931 0100 in an old manual. Ignore that one. It has been replaced by the current customer service number.

Other useful contacts are:

There is also a Toll Facilities Operations Office at 10100 College Parkway in Fort Myers. Its phone number is (239) 533 8655. That office deals with facility operations, so a driver with a personal account or invoice question should normally call customer service instead.

Should you call, email, or use the website?

A quick look at your situation will usually point you toward the right option. Calling is worthwhile when a person needs to review the account or take immediate action. For routine tasks, the website may be faster.

Call (239) 533 9297 for a billing dispute, a one time credit card payment, or help updating vehicle and address information. You should also call when opening a commercial or government account, managing a fleet with more than four vehicles, or arranging a temporary transponder for a loaner vehicle while yours is being repaired.

One situation deserves special attention. If unpaid tolls have caused a vehicle registration stop and you need the hold released immediately, call customer service. This is especially important if you are already at a tax collector or driver license office.

Email is a better fit when you want to send documents or leave a written record. Use [email protected] for scanned registrations, general questions, violation billing inquiries, and account closure requests. The fax line accepts paper applications, discount program registrations, and forms connected with automatic replenishment.

For everything else, try the two main websites:

  1. Use leewayinfo.com to open a private prepaid account, add funds, order a transponder, or look into discount programs.
  2. Use leetollbyplate.com to pay an invoice, search for tolls with a license plate, or check for a LeeWay registration stop.

Customer service hours and the after hours option

The lobby and call center keep slightly different hours. That last 30 minutes matters if you need phone help late in the afternoon.

Phone support is available Monday through Friday from 8:00 a.m. to 4:30 p.m. Eastern Time.

The walk in lobby is open Monday through Friday from 8:00 a.m. to 4:00 p.m. Eastern Time.

Both are closed on weekends and observed county holidays. The transponder test lane at the Colonial Boulevard location operates during regular weekday business hours.

If you cannot get there while the office is open, look for the payment drop box just to the right of the front entrance. It is accessible around the clock and accepts checks, money orders, renewal forms, and correspondence. Checks and money orders should be payable to the Lee County BOCC.

Do not put cash in the box or send it through the mail. Also, do not assume that a document left after closing will be processed that evening. Staff still need to collect and handle it during business operations.

The 2026 holiday calendar needs a closer look

Office closures are straightforward enough, but LeeWay has a second calendar that affects off peak toll discounts. The two do not match exactly, which can be confusing.

The customer service lobby and phone line will close on these dates:

  • January 1 and 2 for the New Year holiday
  • January 19 for Martin Luther King Jr. Day
  • May 25 for Memorial Day
  • July 3 for the observed Independence Day holiday
  • September 7 for Labor Day
  • November 11 for Veterans Day
  • November 26 and 27 for Thanksgiving
  • December 24 and 25 for Christmas
  • December 31, 2026 and January 1, 2027 for the next New Year holiday

Now for the separate pricing rule. The 25 percent weekday off peak discount at the Cape Coral and Midpoint plazas is suspended on January 1, May 25, July 3, September 7, November 26, and December 25.

On Martin Luther King Jr. Day and Veterans Day, the office is closed but the regular weekday discount schedule still applies. December 31 also keeps the standard weekday schedule. The discount is then suspended on January 1, 2027.

Why does this matter beyond the price of a trip? Registration stop processing also pauses on holidays. If your renewal is due around Thanksgiving, Christmas, or the New Year closure, waiting for an online payment to clear could leave you stuck for several days.

Where to visit in Fort Myers and Cape Coral

For a typical customer, there is only one address you really need: 1366 Colonial Boulevard in Fort Myers. That is where LeeWay handles walk in service, transponder purchases and returns, device testing, and general account assistance.

The service center sits near the approach to the Midpoint Memorial Bridge. If your device is not reading properly, staff can use the test lane to check it and help with windshield placement or removal during weekday business hours.

The report lists three toll plaza addresses as well:

Cape Coral Toll Plaza
10100 College Parkway, Fort Myers, Florida 33919
Phone: (239) 533 8655
Fax: (239) 489 1802

Midpoint Memorial Toll Plaza
1930 SE 23rd Terrace, Cape Coral, Florida 33990
Phone: (239) 533 8655
Fax: (239) 573 1723

Sanibel Causeway Toll Plaza
18700 McGregor Boulevard, Fort Myers, Florida 33908
Phone: (239) 533 8655
Fax: (239) 466 1405

These plaza contacts are useful for facility related matters, but they do not replace the main customer service center for everyday account help.

One driving detail is worth remembering. Lee County collects tolls in the westbound or island bound direction only. You pay when traveling from Fort Myers toward Cape Coral or Sanibel, not on the return trip into Fort Myers.

How to handle an invoice or registration stop

If a toll invoice arrives, go to leetollbyplate.com before spending time on the phone. The site works in English and Spanish and gives you three practical options.

You can pay a mailed notice using its reference number and your license plate. You can also use Quick Pay with the plate number and issuing state to look for outstanding tolls. A separate lookup checks whether Lee County Toll Facilities has placed a registration stop.

Once unpaid tolls reach that stage, the full amount due must be settled. That can include tolls, administrative fees, and fines. A weekday online payment may clear the LeeWay hold within 24 hours, but weekends and holidays do not count as regular processing days.

When timing is tight, call (239) 533 9297 between 8:00 a.m. and 4:30 p.m. on a weekday. Make the payment and ask for a manual release.

What if the LeeWay search finds nothing? That does not necessarily mean there is no hold. Another toll agency may be responsible. You will need to identify that agency through the Florida vehicle registration system and resolve the balance with them.

A few transponder mistakes are easy to avoid

Some of the most frustrating toll charges begin with a small account or equipment issue. A quick check can prevent them.

LeeWay’s standard windshield sticker is free when you open and fund a prepaid account. Once removed, it cannot be reused. If you sell the vehicle or replace the windshield, request a replacement rather than trying to move the old sticker.

A hard case or external transponder costs $22 and can be transferred as permitted after your account information is updated. It has a 90 day replacement warranty against defects. This option is required for motorcycles and some vehicles with windshields that block the sticker signal.

Two more points deserve attention:

  • Do not keep two compatible active transponders in the vehicle at the same time. The readers may detect both and charge both.
  • Keep money in the prepaid account, even if you have an unlimited trip discount plan. A zero balance can disrupt the plan and leave you with regular invoice charges.

If you are still deciding which Florida toll pass belongs in your car, read my SunPass vs LeeWay comparison. It looks at where each option makes the most sense.

If you temporarily add a rental car, call LeeWay as soon as you return it. Otherwise, later tolls connected with that plate could end up on your account.

Automatic replenishment can help. The report recommends card charges of $30 for one transponder, $50 for two, $70 for three, and $90 for four when the balance drops below $10.

The real cost of putting off account maintenance

A small balance problem can become expensive under Pay By Plate. Each tolled crossing carries a $3 administrative fee, and that fee is charged per crossing rather than once per statement.

For a two axle vehicle, a $2 transponder trip across Cape Coral or Midpoint becomes $5. A $6 Sanibel crossing becomes $9. You do not need to be a daily commuter for those extra charges to add up.

A funded transponder avoids the administrative fee. Eligible prepaid users can also receive 25 percent off during weekday off peak periods at Cape Coral and Midpoint.

Frequent drivers should compare the discount programs with their actual travel habits. According to the report, the $40 annual reduced fare plan for Cape Coral and Midpoint breaks even against the standard fare after 40 trips. The $67 Sanibel plan reaches that point after about 17 trips. Buying a larger unlimited plan before you need it is not automatically the better deal.

Before choosing a program, run your usual trips through the LeeWay toll calculator. That gives you a more useful starting point than guessing from your last few drives.

The simplest way to get help

Start with the problem, not the contact list. For an invoice or a plate search, go to leetollbyplate.com. For a prepaid account, use leewayinfo.com. For a dispute, a fleet account, or an urgent registration stop, call (239) 533 9297.

Before you make contact, have your plate number, account information, invoice reference number, and relevant registration documents nearby. If you plan to visit, check the lobby hours and holiday closures first. Those small steps will usually get you closer to a solution on the first attempt.

Leave a Reply

Your email address will not be published. Required fields are marked *