Dealing with toll issues during a busy Maryland commute can feel like a part-time job. Whether you need to fix a balance or dispute a charge, having the right information is the only way to save time. The primary number you need is 1-888-321-6824.
Customer service agents staff this main line during the following hours:
- Monday through Friday: 7:00 AM to 8:00 PM
- Saturday: 8:00 AM to 2:00 PM
I suggest calling on a Tuesday morning if you can. Mondays are almost always the busiest days of the week. If you avoid the morning rush, you might actually keep your sanity intact!
- A Guide to the DriveEzMD Platform
- Essential E-ZPass Maryland Contact Numbers for 2026
- Physical Customer Service Locations
- MVA Integrated Service Centers
- The 2026 Holiday Closure Schedule
- How to Handle Disputes and Payments
- Security and Fraud Prevention Tips
- Final Thoughts for a Smooth Drive
- E-ZPass Customer Service in Other States
A Guide to the DriveEzMD Platform
Maryland moved all tolling services under the DriveEzMD brand to create a single point of access for drivers. This system manages everything from your standard transponder account to those video tolls that arrive in the mail.
Since the state moved to a completely cashless system, the digital tools have become much more important. You can manage your entire profile through the Official DriveEzMD Website without ever picking up the phone.
Essential E-ZPass Maryland Contact Numbers for 2026
If the general line is not what you need, Maryland offers several specialized support numbers. These specific lines help you reach the right department without sitting in a general queue for an hour.
| Service Department | Phone Number |
| General Customer Service | 1-888-321-6824 |
| Video Toll Payments | 1-866-320-9995 |
| MDTA Administrative HQ | 1-888-754-0098 |
| MVA Appointment Line | 410-537-8400 |
| Hearing Impaired (TTY) | Dial 711 |
| Montgomery County Support | Dial 311 |
Physical Customer Service Locations
While digital tools are great, sometimes a face-to-face meeting is necessary for cash payments or picking up a new device. Maryland provides two types of physical centers to serve drivers statewide.
The first group of centers is located at major toll facilities, such as bridges and tunnels. These spots offer the most flexibility for travelers who are already on the road.
Facility Service Center Locations
| Facility Name | Address |
| John F. Kennedy Highway | 1 Turnpike Dr., Perryville, MD 21903 |
| Baltimore Harbor Tunnel | 1200 Frankfurst Ave., Baltimore, MD 21226 |
| Fort McHenry Tunnel | 3990 Leland Ave., Baltimore, MD 21224 |
| Chesapeake Bay Bridge | 850 Revell Hwy., Annapolis, MD 21409 |
| Nice/Middleton Bridge | 9685 Orland Park Rd., Newburg, MD 20664 |
These centers follow a specific weekly schedule to help working commuters.
- Monday through Wednesday: 8:30 AM to 4:30 PM
- Thursday: 8:30 AM to 6:30 PM (Extended Hours)
- Friday: 8:30 AM to 4:30 PM
- Saturday: 8:00 AM to 12:00 PM
MVA Integrated Service Centers
You can also visit select Maryland MVA Branches for tolling help. These locations are strictly by appointment only to keep wait times low.
You can find E-ZPass services at these specific branches:
- Annapolis at 160 Harry S Truman Pkwy
- Bel Air at 501 West MacPhail Rd
- Beltsville at 11760 Baltimore Ave
- Easton at 9148 Centreville Rd
- Elkton at 105 Chesapeake Blvd
- Essex at 1338A Eastern Blvd
- Gaithersburg at 15 Metropolitan Grove Rd
- Glen Burnie at 6601 Ritchie Hwy
- Waldorf at 11 Industrial Park Dr
The 2026 Holiday Closure Schedule
State offices in Maryland follow a set calendar for holidays and public observances. It is vital to check this list before driving to a service center, as the physical doors will be locked on these dates.
While the physical centers close, you can still use the Maryland Transportation Authority online portal. Automated systems remain active even when staff are home for the holidays.
Observed 2026 Closure Dates
- New Year’s Day: Thursday, January 1
- MLK Jr. Birthday: Monday, January 19
- Presidents’ Day: Monday, February 16
- Memorial Day: Monday, May 25
- Juneteenth: Friday, June 19
- Independence Day: Friday, July 3
- Labor Day: Monday, September 7
- Indigenous Peoples’ Day: Monday, October 12
- Election Day: Tuesday, November 3
- Veterans Day: Wednesday, November 11
- Thanksgiving: Thursday, November 26
- Christmas: Friday, December 25
How to Handle Disputes and Payments
If you receive a citation or a notice of toll due, you must act promptly to avoid additional fees. Ignoring a toll notice can lead to a hold on your vehicle registration, which is a significant hassle to resolve later.
Maryland uses specific mailing addresses for different types of paperwork. Sending your payment to the wrong box can delay your processing by weeks.
Official Mailing Addresses
| Correspondence Type | P.O. Box Address |
| General Account Changes | P.O. Box 5060, Middle River, MD 21220 |
| E-ZPass Payments | P.O. Box 5060, Middle River, MD 21220 |
| Video Toll Payments | P.O. Box 17600, Baltimore, MD 21297 |
| Nice Bridge Admin | P.O. Box 8, Newburg, MD 20602 |
To contest a charge, follow the instructions on your Notice of Toll Due. You can usually mail back the specific coupon included with your letter.
Security and Fraud Prevention Tips
Digital tolling has brought a lot of convenience, but it has also brought a few risks. Scammers often send fake text messages to try and steal your payment information.
The state will never ask for your personal details through a text message link. If you receive a suspicious message, follow these steps to stay safe:
- Delete the message immediately without clicking any links.
- Log in to your account through the official app to check your balance.
- Report the scam to the Federal Trade Commission.
Final Thoughts for a Smooth Drive
Keeping your account in good standing is the best way to ensure a stress-free commute. If you set up automatic replenishment and keep your license plate information current, you will rarely have to deal with customer service.
If a problem arises, you now have the full list of numbers and locations to get it resolved. Stay safe and enjoy the open roads of Maryland!
E-ZPass Customer Service in Other States
The I-95 corridor does not care about state lines, and neither should your E-ZPass support strategy. Whether you are driving south into Virginia or north toward Delaware, here is where to get help:
- E-ZPass New York support guide — NY customer service numbers, walk-in hubs, and the blackout dates that catch everyone off guard
- Virginia E-ZPass customer service — VDOT support channels, Richmond walk-in locations, and E-ZPass Flex mode explained
- Delaware E-ZPass help desk — DelDOT contact numbers, Dover service center hours, and transponder exchange locations
Pavithra Vinoth is the founder of nytollsinfo.com, where she simplifies U.S. toll systems through expert insights and custom-built calculators. Her research-driven tools help drivers avoid costly mistakes and make smarter car decisions.