You need to reach NTTA fast, and you want the right info without hunting through five different pages. This guide pulls everything together in one place so you can get your issue sorted and move on with your day.
Quick answer: Call 972-818-6882 (Dallas area) or 817-731-6882 (Fort Worth area). Phone lines are open Monday through Friday from 8 a.m. to 6 p.m. and Saturday from 9 a.m. to 5:30 p.m.
- NTTA Phone Numbers
- Customer Service Center Locations and Hours
- Regional TollTag Partners Near You
- Contact NTTA by Email or Mail
- 2026 Holiday Closures
- TollTag vs. ZipCash: Why the Price Difference Matters
- The TollMate App
- Where Your TollTag Works Outside Texas
- Dispute Resolution and the Ombudsman
- Your Complete NTTA Contact Cheat Sheet
- One Last Thing Before You Go
NTTA Phone Numbers
Getting the right phone number upfront saves you a lot of time. NTTA runs several lines depending on your location and the type of help you need.
| Contact Type | Phone Number | Hours |
|---|---|---|
| General Customer Service (Dallas / Collin area) | 972-818-6882 | Mon to Fri 8 a.m. to 6 p.m., Sat 9 a.m. to 5:30 p.m. |
| General Customer Service (Tarrant / Denton area) | 817-731-6882 | Mon to Fri 8 a.m. to 6 p.m., Sat 9 a.m. to 5:30 p.m. |
| Toll-Free (out of area or national) | 877-991-0033 | Mon to Fri 8 a.m. to 6 p.m., Sat 9 a.m. to 5:30 p.m. |
| Automated Payment System | 972-818-6882 | 24 hours a day, 7 days a week |
| Ombudsman and Dispute Resolution | 469-801-3662 | Mon to Fri 8 a.m. to 5 p.m. |
| Roadside Safety Services | Dial #999 | 24 hours a day, 365 days a year |
Both local numbers connect to the same team. Pick the one that matches your area code and you will reach the right place.
What Can You Do by Phone?
Phone reps handle a wide range of requests. Here is what you can take care of in a single call:
- Open a new TollTag account
- Pay a ZipCash bill
- Set up a payment plan for unpaid tolls
- Report a TollTag that is not reading correctly
- Request a replacement tag
- Ask about account balances or recent charges
- Get a vehicle registration block removed after settling fees
If you prefer not to wait on hold, NTTA also lets you schedule a return phone call through their website. A specialist will call you back instead.
Heads Up About Wait Times
Wait times can spike the day after a major holiday. NTTA posts live wait time estimates on their Contact Us page so you can check before calling. During normal weekday hours, wait times frequently run two minutes or less.
Customer Service Center Locations and Hours
Sometimes you need to handle things in person. NTTA operates six Customer Service Centers across the Dallas-Fort Worth area. These locations handle everything from new TollTag setup to complex billing disputes.
All 6 NTTA Customer Service Centers
| Location | Address | Weekday Hours | Saturday Hours |
|---|---|---|---|
| Plano | 5900 W. Plano Pkwy, Plano, TX 75093 | 8 a.m. to 6 p.m. | 9 a.m. to 5:30 p.m. |
| Irving | 5555 President George Bush Turnpike, Irving, TX 75038 | 8 a.m. to 6 p.m. | 9 a.m. to 5:30 p.m. |
| Fort Worth | 4825 Overton Ridge Blvd, Ste 304, Fort Worth, TX 76132 | 8 a.m. to 6 p.m. | 9 a.m. to 5:30 p.m. |
| Grand Prairie | 5244 S. State Hwy 360, Ste 384, Grand Prairie, TX 75052 | 8 a.m. to 6 p.m. | 9 a.m. to 5:30 p.m. |
| Mesquite | 2110 N. Galloway Ave, No. 120, Mesquite, TX 75150 | 8 a.m. to 6 p.m. | 9 a.m. to 5:30 p.m. |
| South Dallas | 39025 LBJ Service Road, Dallas, TX 75232 | 8 a.m. to 5 p.m. | Closed |
Important note about South Dallas: This location sits inside a Department of Public Safety office at the northwest corner of I-20 and I-35E. Because it shares space with a state law enforcement office, it closes at 5 p.m. and does not offer Saturday hours. Plan your visit accordingly.
All six locations accept cash, check, money order, and credit or debit cards.
Book an Appointment Instead of Waiting
NTTA offers a free appointment scheduling tool called “At Your Service.” Booking ahead means you skip the walk-in queue entirely. Here is how it works:
- Choose your service such as new TollTag setup, ZipCash payment, or account changes
- Pick a day and time that fits your schedule
- Show up at your slot and get served without waiting
You can book at any of the six locations. Visit the NTTA Contact Us page to get started.
Regional TollTag Partners Near You
Beyond the six main centers, NTTA has partnered with hundreds of local businesses and government offices across North Texas. These partners let you open a new account or pick up a TollTag without traveling to a full-service center.
Partner Types and What They Offer
| Partner Type | Key Locations | Services Available |
|---|---|---|
| Grocery Stores | Kroger, Albertsons, Tom Thumb, Fiesta Mart | Open new credit card accounts, get a TollTag |
| Municipal Offices | Frisco City Hall, Colleyville City Hall | New account setup, utility-integrated support |
| Financial Services | ACE Cash Express, MoneyGram, Fidelity Express | Cash payments for ZipCash, account replenishment |
Frisco City Hall operates a TollTag hub Monday through Friday from 8:30 a.m. to 4:30 p.m. You can visit their official TollTag page for details.
Colleyville City Hall handles TollTag services through the Utility Billing Department, open Monday through Friday from 8 a.m. to 5 p.m. Check their TollTag information page for more.
One thing to keep in mind: most partner locations only handle new accounts. If you need help with an existing account or a billing issue, you will need to contact a main CSC or call the phone line.
Contact NTTA by Email or Mail
Phone calls and in-person visits are not always practical. NTTA provides solid written contact options for less urgent matters.
Email Contacts
| Purpose | Email Address |
|---|---|
| General Customer Service | [email protected] |
| Ombudsman and Escalated Complaints | [email protected] |
| Ethics and Fraud Reports | Via ntta.ethicspoint.com |
Use the Ombudsman email if your issue has not been resolved through normal channels. The Ombudsman conducts an independent review and typically provides a written response within three business days.
Mailing Address
Send physical correspondence, dispute letters, or forms to:
North Texas Tollway Authority P.O. Box 260928 Plano, Texas 75026-0928
Always include your account number or license plate number on anything you mail in. This helps route your correspondence to the right team quickly.
Online Account Management
The NTTA Customer Service Portal is available 24 hours a day, 7 days a week. You can use it to:
- Check your account balance
- Pay a ZipCash bill
- Review recent toll activity
- Update vehicle or payment information
- Print receipts
2026 Holiday Closures
NTTA offices follow a set holiday schedule each year. Knowing these dates in advance helps you avoid showing up to a closed location or calling when nobody is available. All closures affect both phone lines and physical service centers.
| Holiday | Dates Closed in 2026 |
|---|---|
| New Year’s Day | January 1 |
| MLK Jr. Day | January 17 and 19 |
| Good Friday and Easter Weekend | April 3 and 4 |
| Memorial Day | May 23 and 25 |
| Juneteenth | June 19 and 20 |
| Independence Day | July 3 and 4 |
| Labor Day | September 5 and 7 |
| Thanksgiving | November 26 through 28 |
| Christmas | December 24 through 26 |
The #999 Roadside Safety Service remains fully operational on every holiday. If you have a breakdown or need emergency help on a toll road, you can always reach assistance.
During closures, the NTTA online portal and TollMate app stay active around the clock for self-service needs.
TollTag vs. ZipCash: Why the Price Difference Matters
If you drive NTTA roads without a TollTag, you pay through ZipCash, which is the pay-by-mail system based on license plate recognition. Here is the critical part most drivers do not know about: ZipCash customers pay exactly double the TollTag rate.
2026 Rate Comparison
| Payment Method | Average Rate Per Mile | Billing Method |
|---|---|---|
| TollTag | $0.22 | Automatic debit from prepaid account |
| ZipCash | $0.44 | Mailed invoice via license plate recognition |
That difference adds up fast. For a regular North Texas commuter, switching from ZipCash to a TollTag can save more than $1,000 per year according to TollGuru’s NTTA guide.
TollTag Account Options
NTTA offers multiple account tiers to fit different usage levels. You do not have to start with a large balance.
| Account Type | Starting Balance | Vehicles Covered | Auto-Recharge Threshold |
|---|---|---|---|
| Starter Account | $10 | 1 vehicle | $5.00 |
| Occasional Driver Account | $20 | 1 vehicle | Standard recharge |
| Standard Account | $40 | Up to 3 vehicles | Balance drops below $10 |
For every additional three vehicles you add beyond the first three, the recharge amount increases by $40. You can get full details on the Get a TollTag page.
The TollMate App
The TollMate app is NTTA’s mobile account management tool. It is available for free on Google Play and the Apple App Store.
What the App Does
- Update your license plate, vehicle info, or card details in real time
- Calculate the cost of a trip before you take it
- Call roadside assistance with one tap (your location is sent automatically)
- Track and redeem TollPerks rewards points (100 points earned per $1 spent)
A Word on Scams
NTTA has issued warnings about toll-related phishing attempts. Scam texts and emails often pretend to be from a tolling agency and ask you to pay through an unofficial link. Only use the official TollMate app or NTTA.org for payments. If something looks off, do not click it.
Where Your TollTag Works Outside Texas
Your NTTA TollTag works on toll roads well beyond North Texas. This is one of the most practical benefits of the tag for anyone who travels regularly.
Supported States and Networks
- Texas: Full compatibility with TxTag and EZ TAG (Harris County Toll Road Authority)
- Oklahoma and Kansas: Works with PikePass and K-TAG systems
- Florida and Colorado: Accepted on most toll roads, with Orlando area expansion in progress
Airport Parking
Your TollTag also works for parking at two major DFW airports:
- Dallas-Fort Worth International Airport (DFW): TollTag handles automated parking entry and exit for up to 90 days. Fees are deducted directly from your linked account. Visit DFW Airport Parking for rates and details.
- Dallas Love Field (DAL): TollTag is accepted for parking access as well.
Dispute Resolution and the Ombudsman
If you have tried the regular support channels and your issue still has not been resolved, NTTA has a formal escalation path. This section covers your options when standard customer service is not enough.
NTTA Ombudsman
The Ombudsman provides an independent review of your complaint. This office operates separately from standard customer service.
- Phone: 469-801-3662
- Email: [email protected]
- Hours: Monday to Friday, 8 a.m. to 5 p.m.
- Response time: Written disposition typically within three business days
Ethics and Fraud Reporting
If your concern involves suspected misconduct or fraud by NTTA staff, you can report it through the confidential portal at ntta.ethicspoint.com. The NTTA Ethics Officer is based at the Plano headquarters at 5900 W. Plano Parkway, Suite 100.
Your Complete NTTA Contact Cheat Sheet
Here is every contact method on one page. Save it, bookmark it, or screenshot it for quick reference.
| Contact Method | Details |
|---|---|
| Phone (Dallas area) | 972-818-6882 |
| Phone (Fort Worth area) | 817-731-6882 |
| Toll-Free | 877-991-0033 |
| Ombudsman Phone | 469-801-3662 |
| Roadside Safety | Dial #999 (24/7) |
| Customer Service Email | [email protected] |
| Ombudsman Email | [email protected] |
| Ethics and Fraud | ntta.ethicspoint.com |
| Online Portal (24/7) | ssptrips.ntta.org |
| Mailing Address | P.O. Box 260928, Plano, TX 75026-0928 |
| Phone Hours | Mon to Fri 8 a.m. to 6 p.m., Sat 9 a.m. to 5:30 p.m. |
One Last Thing Before You Go
NTTA customer service in 2026 has more options than most people realize. Between six physical centers, a 24/7 online portal, multiple phone lines, appointment scheduling, and a dedicated Ombudsman, there is a path forward no matter what your issue is.
The single most important thing to remember: do not let a bill sit. Late fees stack up, registration blocks happen fast, and none of that is enjoyable to untangle. Grab the number that fits your area, call during non-peak hours for the shortest wait, and use the TollMate app for anything routine. Your future self will thank you.
Pavithra Vinoth is the founder of nytollsinfo.com, where she simplifies U.S. toll systems through expert insights and custom-built calculators. Her research-driven tools help drivers avoid costly mistakes and make smarter car decisions.