E-ZPass Rhode Island Customer Service 2026: Phone Number, Hours, Locations & Contact Info

Crossing the Newport Pell Bridge without an E-ZPass is a costly mistake that adds $5.17 to every single trip. The fastest way to reach E-ZPass Rhode Island is by calling 1-877-743-9727. Representatives are available to help you with your account or billing questions from 9:00 AM to 5:00 PM, Monday through Friday.

The Rhode Island Turnpike and Bridge Authority (RITBA) manages all tolling in the state. Since the state moved to all-electronic tolling, you have several ways to get help, whether you prefer calling, emailing, or visiting a service center in person.

Essential RITBA Contact Information and Support Channels

Getting in touch with the right department is the first step to resolving an issue quickly. While the main toll-free number handles most daily tasks, RITBA also provides dedicated lines for administrative business and bridge emergencies.

Use the table below to find the specific contact method you need:

For minor issues like updating your vehicle list or disputing a single toll, emailing the support team is often the most efficient choice. If you need to mail a check or return a transponder, be sure to use the PO Box listed above.

E-ZPass Rhode Island Hours of Operation for 2026

Knowing when the service centers are open helps you plan your day and avoid being stuck on hold. The call center and the physical walk-in center have slightly different schedules, so pay close attention to the closing times.

• Jamestown Walk-In Center: Monday – Friday, 9:00 AM to 4:00 PM.
• Customer Service Call Center: Monday – Friday, 9:00 AM to 5:00 PM.
• RITBA Administration: Monday – Friday, 8:30 AM to 4:30 PM.

Even though these offices close in the evening, the official RITBA portal is available 24/7. You can log in at any time to add money to your account or view your recent trips.

2026 Holiday Closures and Schedule Changes

RITBA offices follow the state holiday calendar and will be closed on several dates throughout 2026. If you have an urgent account issue on a holiday, you will need to use the website or the automated phone system.

1. New Year’s Day: Thursday, Jan 1
2. MLK Jr. Day: Monday, Jan 19
3. Memorial Day: Monday, May 25
4. Juneteenth: Friday, June 19
5. Independence Day: Monday, July 6 (Observed)
6. Victory Day: Monday, Aug 10
7. Labor Day: Monday, Sept 7
8. Columbus Day: Monday, Oct 12
9. Veterans Day: Wednesday, Nov 11
10. Thanksgiving: Thursday, Nov 26
11. Christmas Day: Friday, Dec 25

Jamestown E-ZPass Walk-In Center Location and Key Services

The physical heart of the program is the Jamestown service center, which is the best place to go for complex issues. It is located at 1 East Shore Road, Jamestown, RI 02835, right next to the Newport Pell Bridge.

This location is unique because it handles services that other partners cannot provide:

• Commercial Accounts: This is the only place to set up business or fleet accounts.
• Specialty Hardware: You can buy exterior “license plate” transponders here for $15.00.
• Cash Payments: This is the only physical location that accepts cash or checks for toll balances.
• Free Parking: Convenient parking is available for all visitors.

If you are a local resident or a commercial driver, this facility is your primary resource for in-person support and account reconciliation.

AAA Northeast Partnership: Local E-ZPass Locations

If you drive a standard car, you probably don’t need to drive all the way to Jamestown. RITBA partners with AAA Northeast to offer E-ZPass sign-up services at local branches throughout the state.

You can find E-ZPass services at these AAA offices in 2026:

• Cranston: 1035 Reservoir Ave
• Cumberland: 2000 Mendon Rd
• East Providence: 12 River Rd
• Providence: 110 Royal Little Dr
• Warwick: 65 Centerville Rd
• Middletown: 49 East Main Rd

Remember that AAA stops processing E-ZPass applications at 4:30 PM. Even if the branch is open until 5:00 PM for other services, the tolling system shuts down early to sync data with the main servers.

AAA Service Limits and Vehicle Eligibility

Before you head to a AAA branch, make sure your vehicle qualifies for their services. Their partnership is designed for everyday drivers rather than professional fleets.

• Vehicle Types: Only 2-axle, 4-tire vehicles under 7,000 lbs are eligible.
• Accounts: They only handle individual accounts, not commercial ones.
• Payments: You must use a credit or debit card for all transactions at AAA.
• Equipment: They only stock interior windshield transponders.

The Rhode Island Resident Discount Plan

The biggest benefit of having a Rhode Island E-ZPass is the Resident Discount Plan. While the “Bill by Mail” rate is $6.00, verified residents only pay $0.83 per crossing on the Newport Pell Bridge.

To get this rate, you must submit one of the following to RITBA:

1. A current Rhode Island Driver’s License.
2. A utility bill (electric, gas, or water) from the last 60 days.
3. A current property tax bill or signed lease agreement.
4. A valid RI College ID for students living in the state.

You can submit these documents through the RI DMV portal or by emailing them to [email protected]. Once approved, the discount is applied automatically to your account.

Transponder Maintenance and Troubleshooting

A working transponder is the only way to ensure you are charged the correct rate. If your device isn’t being read at the bridge, you might be charged the full $6.00 rate by mistake.

• Testing: You can have your device tested at AAA locations in Warwick, Narragansett, or Middletown.
• Replacement: A new transponder costs $10.00 if your old one stops working.
• Returns: If you mail a transponder back, wrap it in aluminum foil to block the signal.

How to Dispute a Toll Violation

If you receive a bill that seems wrong, you have 90 days to file a dispute. This often happens if the camera misreads your license plate or if you receive a bill for a car you no longer own.

You can find the official RI Toll Violation Dispute Form on the RI Division of Motor Vehicles website. Fill it out completely and send it to the Jamestown mailing address to start the appeal process.

Final Tips for Managing Your E-ZPass in 2026

Keeping your account in good standing is the best way to avoid stress and unnecessary fees. The 2026 system is designed to be user-friendly if you follow a few simple steps.

• Auto-Replenish: Link a credit card to your account so you never run out of funds.
• Update Plates: If you get a new car or a new plate, update your account immediately.
• Check Statements: Review your activity once a month to ensure you are receiving the $0.83 resident rate.

By using these local resources and staying on top of your account details, you can travel through Rhode Island efficiently and at the lowest possible cost.

E-ZPass Customer Service in Other States

Rhode Island’s E-ZPass is managed by RITBA, which runs differently than the bigger Northeast agencies. If you are driving anywhere outside the state, you need a different phone number:

• E-ZPass NY support and service centers — New York’s E-ZPass is the largest in the country, and their rules affect RI account holders
• New Hampshire E-ZPass customer service — NHDOT contact numbers, Concord walk-in center, and transponder deposit information

Pavithra Vinoth

Pavithra Vinoth is the founder of nytollsinfo.com, where she simplifies U.S. toll systems through expert insights and custom-built calculators. Her research-driven tools help drivers avoid costly mistakes and make smarter car decisions.