SunPass Customer Service Hours (2026): When & How to Reach Support Fast

You want to reach SunPass and you want to know if they are open right now. Here is the direct answer.

Call SunPass at 1-888-865-5352. Phone support is open Monday through Friday from 7:00 AM to 7:00 PM ET, and Saturday from 8:30 AM to 5:00 PM ET. They are closed on Sundays.

All hours below are Eastern Time (ET) and sourced from the official SunPass Contact Page and Florida’s Turnpike Contact Page.

All SunPass Support Hours at a Glance

SunPass offers support through several channels. Each one has different hours, so it helps to know which channel is open when you need it.

Key things to note:

• Fax is not available to callers in Canada
• Web Chat requires you to be logged into your SunPass account
• Web Chat agents cannot accept credit card or bank information over chat
• The online portal and app are the only options available on Sundays

Sources: SunPass Contact Us | SunPass FAQ

Phone Support Hours

Phone is the fastest way to reach a live agent for urgent issues. Here is a full breakdown of the phone line schedule.

Best time to call:

According to call data compiled by GetHuman, Thursday tends to have the shortest hold times. Monday mornings are the busiest. Calling mid-week between 10:00 AM and 2:00 PM ET typically gets you through the fastest.

Web Chat Hours

Web Chat is available exclusively to SunPass account holders. You can access it by logging into your account at sunpass.com and selecting the chat option.

Web Chat limitations:

• Agents cannot accept credit card, debit card, or ACH payment information
• You can follow up on service requests, discuss toll transactions, and request account updates
• Spanish language support is available based on your account language preference

Source: SunPass FAQ

Online Portal and Mobile App Hours

The SunPass online portal and the SunPass mobile app are available 24 hours a day, 7 days a week. These are your only options on Sundays or outside of phone and chat hours.

What you can do at any time:

• Check your account balance
• Reload funds
• Update payment methods
• View your full transaction history
• File a billing dispute
• Report a lost or stolen transponder
• Update your vehicle information

The app is free and available on the Apple App Store and Google Play.

SunPass Walk-In Service Center Hours

SunPass walk-in centers are located at several sites across Florida. They are ideal for in-person help, cash payments, and same-day transponder issues.

Important: Walk-in center hours vary by location and can change. Always confirm current hours using the SunPass store locator before visiting.

Known Walk-In Center Locations

The following locations were confirmed in official Florida Turnpike Enterprise communications. Hours shown are the last published hours for each location.

Ocoee Walk-In Center

Address: 9405 W. Colonial Drive, Ocoee, FL 34761

Tampa Walk-In Center

Address: 10137 E. Adamo Drive, Suite 800A, Tampa, FL 33619

Miami Walk-In Center (Doral)

Address: 7902 NW 36th Street, Unit 203, Doral, FL 33166

Boca Raton Walk-In Center

Address: 7941 Glades Road, Boca Raton, FL 33434

St. Petersburg Walk-In Center (Pinellas Bayway)

Address: 4501 54th Avenue South, St. Petersburg, FL 33711

Note: This location was temporarily closed as of late 2022 per a Florida Turnpike Enterprise press release. Verify current status at sunpass.com before visiting.

Niceville Walk-In Center (Mid-Bay Bridge)

Address: 1200 White Point Road, Niceville, FL 32578

Milton Walk-In Center (Garcon Point Bridge)

Address: 555 Avalon Boulevard, Milton, FL 32571

How to Find Your Nearest Walk-In Center

SunPass does not publish a single centralized hours list since each center can have a different schedule. Here is the fastest way to find a center near you with confirmed current hours.

1. Go to sunpass.com/en/about/storeLocations.shtml
2. Enter your city or zip code in the store locator
3. Select “Walk-In Center” as the location type
4. View the address and hours for the closest center

You can also call 1-888-865-5352 during phone hours and ask a representative for the nearest walk-in center and its current schedule.

Complete SunPass Hours Summary

Here is every support channel and its hours in one place.

One Final Tip Before You Go

If you need help on a Sunday or outside of phone hours, the online portal at sunpass.com handles most account issues around the clock. For anything urgent that needs a real person, Thursday between 10:00 AM and 2:00 PM ET is your best window to get through quickly with the shortest wait.

Pavithra Vinoth

Pavithra Vinoth is the founder of nytollsinfo.com, where she simplifies U.S. toll systems through expert insights and custom-built calculators. Her research-driven tools help drivers avoid costly mistakes and make smarter car decisions.