TxTAG Customer Service Info 2026: Hours, Locations & Contacts

Something big changed in Texas tolling. Since November 2024, HCTRA (Harris County Toll Road Authority) took over managing TxTAG accounts from TxDOT. That means new contact numbers, updated hours, and fresh service options for drivers across the state.

This guide cuts straight to the info you need. Whether you have a billing question, need to visit a service center, or want to handle everything online, you will find it all right here.

TxTAG Customer Service Phone Numbers 2026

HCTRA now manages all TxTAG and EZ TAG accounts. That means one main line handles most of your questions. Here is a full breakdown of every number you might need.

Phone Support Hours

Standard phone support operates during the following hours:

• Monday through Friday: 8:00 AM to 5:30 PM CST
• Saturday and Sunday: Closed for live agent support
• 24/7 Automated Line: Available at all times for balance checks and auto-replenishment

Need to call? Mid-morning on a Tuesday or Wednesday tends to have the shortest wait times. Avoid Monday mornings and Friday afternoons if you can.

What Changed in 2024 and 2025

This is the part most people miss. TxTAG is still the same tag on your windshield, but who runs your account has completely changed. Understanding what happened helps avoid confusion when you call or log in.

The key takeaway: HCTRA.org is now your home base for managing your TxTAG account. The old TxTag.org site only keeps historical records and cannot process new requests.

Manage Your Account Online

The easiest way to handle most issues is through your online account. HCTRA’s digital tools are available around the clock, which means no hold times and no waiting for business hours.

HCTRA.org and the EZ TAG App

Head to HCTRA.org or download the EZ TAG app to access your account. Both the website and app give you full control over your account at any time.

Here is what you can do online:

• Check your account balance
• View your full transaction history
• Add or update payment methods
• Set up auto-replenishment so your account refills automatically
• Order a replacement or additional tag
• Add or remove vehicles from your account
• Pay a toll bill or outstanding balance

Email Contacts

For non-urgent questions, HCTRA also offers several email options. Response times are typically a few business days, so do not use email for time-sensitive issues.

• General App and Retail Support: [email protected]
• Media Inquiries: [email protected]
• Public Information Requests: [email protected]

Social Media

HCTRA is active on social media and posts real-time updates about road closures and system maintenance. Note: Do not share personal account information through social channels.

• Facebook: facebook.com/HCTRA
• Twitter/X: x.com/HCTRA
• Instagram: instagram.com/hctra_eztag
• YouTube: @HCTRA_EZTAG

Walk-In Service Center Locations and Hours

Sometimes you just need to talk to someone in person. Walk-in centers are great for resolving complicated disputes, picking up a new tag, or paying with cash. Texas has multiple locations spread across its major regions.

Austin Area Locations

Austin drivers have two service center options. Both cover TxTAG and EZ TAG accounts.

1. TxTag Customer Service Center (Burnet Road)

• Address: 12719 Burnet Road, Austin, TX 78727
• Weekdays: Monday through Friday, 7:00 AM to 7:00 PM
• Saturday: 8:00 AM to 4:30 PM
• Sunday: Closed
• Accepted Payments: Cash, check, money order, and credit card

2. ViaPlus and CTRMA Walk-Up Center (Rutherford Lane)

• Address: 1321 Rutherford Lane, Suite 120, Austin, TX 78753
• Weekdays: Monday through Friday, 7:00 AM to 7:00 PM
• Saturday: 9:00 AM to 2:00 PM
• Sunday: Closed
• Service Scope: CTRMA-managed roads and TxTAG account replenishment

Houston Area EZ TAG Stores

HCTRA operates a wide network of EZ TAG stores across the Houston region. All Houston locations follow the same weekday and Saturday schedules.

Dallas and Fort Worth Area (NTTA Locations)

North Texas drivers use NTTA locations for toll account support. These centers handle interoperability questions and billing for DFW-area roads.

• South Dallas: 39025 LBJ Service Road, Dallas, TX 75232 (inside DPS office)
• Fort Worth: 4825 Overton Ridge Blvd, Suite 304, Fort Worth, TX 76132
• Plano: 5900 W. Plano Pkwy, Plano, TX 75093
• Hours: Monday through Friday 8:00 AM to 6:00 PM, Saturday 9:00 AM to 5:30 PM

2026 Holiday Schedule: When Offices Are Closed

Planning to visit a service center or call in? Texas state agencies follow a set holiday schedule each year. Knowing which days offices are closed saves you a wasted trip.

How to Dispute a Toll Charge

Getting a charge that does not look right is frustrating. The good news is that disputing a toll is straightforward when you know the steps. Act quickly because most disputes have a 30-day window before late fees apply.

1. Log into your account at HCTRA.org and pull up your transaction history.
2. Note the date, time, and location of the charge in question.
3. Call (281) 875-3279 during business hours with your account number and transaction details ready.
4. If your issue involves a pre-November 2024 transaction, call the legacy line at (888) 468-9824 instead.
5. For violation notices, act within 30 days to avoid extra fees.

Pay By Mail Bills

If you drove through a toll without a tag, TxDOT cameras captured your plate and sent a Pay By Mail invoice. That is a separate process from your TxTAG account. Visit the TxDOT Pay By Mail page for details on settling those bills.

Watch Out for Toll Scam Texts

Scammers are targeting Texas drivers with fake toll messages. These texts claim you have an unpaid balance and link to a fake website designed to steal your payment information. Knowing the signs keeps your account safe.

How to Spot a Fake TxTAG Text

Here are the official rules straight from TxDOT and HCTRA:

• TxTAG and HCTRA will never text you about a past due balance. Period.
• The only legitimate TxTAG text shortcode is 22498. Any other number sending toll-related texts is a scam.
• Do not click any links in unexpected toll-related texts.
• Never enter payment information on a website you reached through an unsolicited text.

If you receive a suspicious message, report it to the FBI Internet Crime Complaint Center at ic3.gov. Then delete the text and move on.

Where Does Your TxTAG Work?

One of the best things about TxTAG is how far its coverage stretches. Your tag is not just for Austin or Houston. Here is a quick look at where it works across Texas and beyond.

The ePLATE Change: No More Paper Tags

House Bill 718 brought a major shift starting July 1, 2025. Texas eliminated temporary paper dealer tags and replaced them with the ePLATE system. This affects how new vehicles are identified on toll roads.

Here is what changed and why it matters:

• Immediate Plate Assignment: New vehicles receive a metal plate or secure ePLATE identifier at the point of sale.
• Accurate Billing from Day One: Toll gantries can identify new cars correctly right away, eliminating billing gaps.
• Less Fraud: Eliminating paper tags removed a common loophole for unidentifiable vehicles on toll roads.
• Auto Account Linking: New plates can link automatically to existing EZ TAG or TxTAG accounts through the TxDMV database.

TxTAG Customer Service Quick Reference

Everything you need in one place. Bookmark this section for fast access when you need it.

Your Toll Account is in Good Hands — If You Know Where to Look

The TxTAG system is bigger and better than it was a year ago. The HCTRA takeover brought extended hours, more service locations, and a single platform for managing everything in one place.

The main number to save right now is (281) 875-3279. That one line handles the vast majority of what TxTAG and EZ TAG customers need.

Online, HCTRA.org gives you 24/7 access to your account without ever picking up the phone. And if you prefer face-to-face service, the Austin and Houston walk-in centers offer extended weekday hours and Saturday availability.

Stay alert for scam texts, keep your auto-replenishment active, and make sure your tag is properly installed. Do those three things and toll roads become the seamless experience they were always meant to be.

Pavithra Vinoth

Pavithra Vinoth is the founder of nytollsinfo.com, where she simplifies U.S. toll systems through expert insights and custom-built calculators. Her research-driven tools help drivers avoid costly mistakes and make smarter car decisions.