Zipcar lost and found: What’s the process?

Zipcar is a popular car-sharing service that allows users to rent a vehicle hourly or daily. The company has a large fleet of vehicles located in various cities across the United States and Canada. However, like any car rental service, there are always instances of lost and found items left in vehicles. In this blog post, we will take a closer look at the Zipcar lost and found process and what you should do if you leave something behind in a Zipcar vehicle.

What is the Zipcar Lost and Found Process?

When a user returns a Zipcar vehicle, the company has a process to ensure that any lost and found items are properly handled. The first step is for the vehicle to be thoroughly inspected by the Zipcar team. If they find any personal items left behind, they will document them and place them in the lost and found.

The next step is for the team to contact the user who rented the vehicle. They will do this using the contact information provided during the rental process. If they can reach the user, they will inform them of the items found and ask if they would like them returned. If the user requests the items to be returned, Zipcar will arrange for them to be shipped to the user’s address.

If the team cannot reach the user, the items will be kept lost and found for some time. Afterward, the items will be donated to a local charity or disposed of appropriately.

How to Claim Lost Items

If you have left something behind in a Zipcar vehicle, the first step is to contact the company as soon as possible. You can call the customer service number or email the team. Provide them with the details of the vehicle you rented, including the make, model, and license plate number. You should also provide a detailed description of the item(s) you left behind.

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Once the team has confirmed that the item(s) have been found, they will contact you to arrange for the return of the item(s). The company will arrange for the item(s) to be shipped to your address at their expense.

It’s important to note that the company will only hold items for some time, so it’s best to contact them as soon as possible. If you don’t claim the item(s) within a reasonable time, they will be donated to a local charity or disposed of appropriately.

What to Do if You Can’t Find Your Lost Item

If you have contacted the company and they have informed you that your item(s) were not found, you can still do a few things. You can try contacting the previous renter of the vehicle. If you have their contact information, you can ask them if they have seen your item(s).

Another option is to check with local businesses near the parking spot where you returned the vehicle. It’s possible that someone found your item(s) and turned them into a nearby store or restaurant.

Lastly, you can check lost and found resources such as Craigslist and social media groups online. There are often posts by people who have found items and are trying to return them to their rightful owners.


In conclusion, Zipcar has a thorough lost and found process in place to ensure that any items left behind in their vehicles are appropriately handled. If you have left something behind in a Zipcar vehicle, the best action is to contact the company as soon as possible. They will work with you to arrange for the return of the item(s) to you. If the item(s) are not found,

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