Car rentals are an efficient and convenient way to travel, especially for business trips or vacations. Rental cars from companies like Enterprise offer many benefits, including insurance, roadside assistance, and well-maintained vehicles. However, what happens when a rental car breaks down? This article will explore what to do if your Enterprise rental car breaks down and how to handle the situation.
Understanding Enterprise’s Rental Car Breakdown Policy
Before renting a car from Enterprise, it’s essential to understand the company’s policies regarding breakdowns. Enterprise provides 24/7 roadside assistance to all its customers in case of any emergency. In case of a breakdown, customers can call the Enterprise roadside assistance number provided with the rental agreement.
What to Do If Your Rental Car Breaks Down
In case of a breakdown, the first step is to ensure your safety and that of your passengers. Move the vehicle to a safe location off the road and turn on the hazard lights if possible. Call the Enterprise roadside assistance number provided in your rental agreement and provide your location and other relevant information.
What to Expect When You Call Enterprise’s Roadside Assistance
When you call Enterprise’s roadside assistance, they will ask for your location and the breakdown details. They will then send a tow truck to your location to transport the vehicle to the nearest Enterprise location for repairs. If the repair requires more than 24 hours, Enterprise will provide you with a replacement vehicle at no additional cost.
What Happens If Your Actions cause the Breakdown?
If the breakdown is due to your actions, such as running out of gas or causing damage to the vehicle, you may be liable for the cost of repairs or replacement. It’s essential to understand the terms and conditions of your rental agreement to avoid any surprises in case of a breakdown.
How to Prevent Rental Car Breakdowns
Although breakdowns can happen unexpectedly, there are steps you can take to prevent them. Before renting a car from Enterprise, inspect the vehicle for any visible signs of damage or mechanical issues. Ensure that all fluid levels are topped up, and the tires are in good condition. Also, avoid overloading the vehicle or driving it excessively.
What to Do When Your Rental Car Breaks Down in a Different State or Country
If you’re traveling out of your state or country and your rental car breaks down, call Enterprise’s roadside assistance number for assistance. Enterprise has a network of service providers worldwide to ensure that its customers get the help they need wherever they are.
Conclusion
A rental car breakdown can be stressful, especially in an unfamiliar location. However, with Enterprise’s 24/7 roadside assistance, you can have peace of mind knowing that help is just a phone call away. Always remember to prioritize your safety and that of your passengers, and follow the steps outlined in this article in case of a breakdown.
FAQs
- Can I get a refund if my rental car breaks down?
Enterprise’s rental car breakdown policy does not offer refunds in case of a breakdown. However, if the repair takes more than 24 hours, Enterprise will provide a replacement vehicle at no additional cost.
- What should I do if I get into an accident in my rental car?
In case of an accident, call the police and your rental car company’s roadside assistance immediately. Follow the steps outlined in your rental agreement to report the incident and handle the situation.
- Can I use my personal auto insurance for a rental car breakdown?
Most personal auto insurance policies do not cover rental cars. However, Enterprise offers insurance options covering rental car breakdowns and accidents.
- What happens if my rental car breaks down in a remote location with no cell phone service?
If you’re in a remote location with no cell phone service and your rental car breaks down, try to stay calm and assess your situation. If possible, try to flag down passing vehicles for assistance. If you have a satellite phone or a GPS device, use it to contact your rental car company’s roadside assistance number for help.
- How can I avoid rental car breakdowns?
To avoid car breakdowns, always inspect the vehicle before renting it and ensure it’s in good condition. Follow the rental agreement’s terms and conditions, including avoiding overloading the vehicle and driving it excessively. Also, avoid driving in extreme weather conditions or rough terrain that can cause mechanical issues.