If you’re in the market for a car rental, you may have come across Kyte Car Rental. This company offers a range of vehicles for rent, including sedans, SUVs, and vans, and claims to have a “commitment to customer satisfaction.” But is Kyte Car Rental legitimate, or is it a scam? In this article, we’ll delve into the company’s background, customer reviews, and other factors to help determine whether Kyte Car Rental is trustworthy.
About Kyte Car Rental
Kyte Car Rental is a car rental company that was founded in 2010. The company is headquartered in San Francisco, California, and has locations in various cities across the United States. Kyte Car Rental claims to offer a variety of rental cars to suit different needs and budgets, including economy, standard, and luxury vehicles.
According to the company’s website, Kyte Car Rental prides itself on its commitment to customer satisfaction. The company claims to have a team of knowledgeable and helpful staff members available to assist customers with their rental needs. Kyte Car Rental also claims to have a “best rate guarantee,” which means that the company will match or beat the rate of any other car rental company for the same vehicle and rental period.
Customer Reviews of Kyte Car Rental
One way to determine whether a company is legitimate is to look at customer reviews. Kyte Car Rental has a rating of 3.5 out of 5 stars on Trustpilot, based on over 100 reviews. Most reviews are positive, with customers praising the company’s helpful staff, clean and well-maintained vehicles, and convenient pickup and drop-off process.
However, there are also a number of negative reviews on Trustpilot, with customers complaining about hidden fees, poor customer service, and issues with rental vehicles. Some customers report that the company charged them extra fees for insurance or refueling, even though they had declined these services when booking their rental. Other customers had complained about problems with the rental vehicles, such as dirty or damaged cars, and say that the company was unresponsive when they tried to address these issues.
Kyte Car Rental’s BBB Rating
Another way to assess the legitimacy of a company is to check its rating with the Better Business Bureau (BBB). The BBB is a nonprofit organization that aims to promote trust in the marketplace by providing information about businesses to consumers.
Kyte Car Rental has a BBB rating of “F,” which is the lowest rating possible. The company has received 11 complaints through the BBB in the past three years, with several customers citing issues with hidden fees, poor customer service, and problems with rental vehicles. The BBB notes that Kyte Car Rental has not responded to any of these complaints, which is a red flag for consumers.
Kyte Car Rental’s Rental Policies
It’s important to carefully review a car rental company’s policies before booking a rental, as these policies can affect the overall cost of your rental and your experience with the company. Kyte Car Rental’s rental policies are outlined on the company’s website. Still, it’s worth noting that some customers have reported that these policies were not consistently applied or were not clearly explained at the time of rental.
For example, Kyte Car Rental’s website states that the company charges a “refueling fee” if the rental vehicle is not returned with a full gas tank. However, some customers have reported being charged this fee even if they returned the vehicle with a full tank of gas or were not
made aware of this policy before their rental. Additionally, the company’s website states that rental cars come with a “standard” level of insurance, but customers have reported being charged additional fees for insurance coverage or being required to purchase additional insurance at the time of rental.
Regarding customer service, Kyte Car Rental’s website states that the company has a team of knowledgeable and helpful staff members available to assist customers with their rental needs. However, as mentioned earlier, some customers have reported poor customer service experiences, including unresponsive staff and difficulty getting refunds or resolving issues with their rental.
Conclusion: Is Kyte car rental legit?
Based on customer reviews and the company’s BBB rating, Kyte Car Rental may not be a reliable or trustworthy car rental company. While the company claims to commit to customer satisfaction and a best-rate guarantee, several customers have reported hidden fees, poor customer service, and issues with rental vehicles. Additionally, the company has a low BBB rating and has not responded to any of the complaints filed through the organization.
Before booking a rental with Kyte Car Rental, it’s essential to thoroughly research the company and read customer reviews to understand what to expect. It may also be a good idea to consider other car rental options, as many reputable companies may offer better rates and a more positive rental experience. Overall, it is up to you to decide whether Kyte Car Rental is a legitimate option for your car rental needs.