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E-ZPass Locations For Customer Service Centers

Have you ever found yourself fumbling to figure out where to top up or troubleshoot your E-ZPass?

You’re not alone. Daily, countless motorists search for the best E-ZPass customer service centers nearby.

This tailor-made guide provides a comprehensive list of E-ZPass locations and how to make the most of your visit.

EZ Pass Locations for Customer Service Centers

Here are some E-Z Pass customer service center locations in New York and other states:

S.No.

State

Service Center

Hours

1

Delaware

Kent County - Dover 22-24 West Loockerman Street Dover, DE 19904

Monday - Friday 7 am - 7 pm Saturday 8 am - 2 pm Sunday - Closed

2

Florida

762 South Goldenrod Road Orlando, FL 32822

Monday through Friday 8 AM – 6 PM Saturday 9 AM – 1 PM

3

Illinois

2700 Ogden Avenue in Downers Grove, IL

weekdays 6 a.m. to 10 p.m. and weekends 8 a.m. to 5 p.m

4

Indiana

3200 Cassopolis Street Elkhart, IN 46514

Monday – Friday 9am-5pm

5

Kentucky

400 East Main St., Ste. 102 Louisville, KY 40202

8 a.m. – 6 p.m., Monday – Friday

6

Maine

2360 Congress St, Portland, ME 04102

Monday through Friday, 8:00 AM to 5:00 PM

7

Maryland

https://www.ezpassmd.com/en/about/csc.shtml

Monday – Friday: 7am – 6pm

8

Massachusetts

27 Midstate Drive, Auburn, MA 01501

Open M-F 7am-7pm, Sat. 9am-1pm

9

New Hampshire

https://www.ezpassnh.com/page/service-center-locations

Monday through Friday- 10:00AM to 6:00PM

10

New Jersey

1. Newark E-ZPass Customer Service Center 375 McCarter Highway (Route 21) Newark, NJ 07114 2. Camden E-ZPass Customer Service Center 420 North 6th Street Camden, NJ 08102 3. DRBA E-ZPass Customer Service Center Delaware Memorial Bridge Plaza I-295 and New Castle Avenue New Castle, DE 19720

Hours: 1. Monday to Friday: 7:00am - 6:00pm 2. Monday to Friday: 8:00am - 6:00pm 3. Monday, Tuesday, Wednesday, Friday: 11:00am – 3:00pm Thursday: 2:00pm – 6:00pm

11

New York

1. 1150 South Ave Ste 303, Staten Island, NY 10314 2. 730 Mclean Ave, Yonkers, NY 10704 3. E-ZPass NY, 19-02 Whitestone Expy #101, Queens, NY 11357

1. Monday-Friday: 7am-7pm Saturday: 8am-12pm 2. Monday-Friday: 9am-7pm Saturday: 8am-12pm 3. Monday-Friday: 9am-7pm Saturday: 8am-12pm

12

North Carolina

1. 200 Sorrell Grove Church Road Suite A Morrisville, NC 27560 2. 3034 Winston Ave. Monroe, NC 28110 3. 8015 W. W.T. Harris Blvd. Charlotte, NC 28216

Monday-Friday, 9 a.m. to 5 p.m. Saturday, 9 a.m. to 2 p.m.

13

Ohio

682 Prospect Street Berea, Ohio 44017-2799

8:30 a.m. - 5:00 p.m. Monday through Friday

14

Pennsylvania

300 East Park Drive Harrisburg, PA 17111

Monday through Friday 8:00 AM to 7:00 PM.

15

Rhode Island

1 East Shore Road Jamestown, RI 02835

8:00 am – 6:00 pm Monday through Friday 8:00 am – 2:00 pm on Saturday

16

Virginia

https://www.ezpassva.com/StaticPages/Contact.aspx ( 10 Locations)

Monday-Friday 8 a.m. - 5 p.m. Saturday: 8 a.m - 12 p.m.

17

West Virginia

WV Parkways Authority PO Box 1469 Charleston, WV 25325-1469

N/A

Why E-ZPass Customer Service Centers Matter?

Road trips and daily commutes are already packed with enough unpredictability. From traffic jams to unpredictable weather, the last thing you need is a hiccup with your E-ZPass.

Enter E-ZPass customer service centers. They’re more than just a place; they’re your lifeline for smooth sailing on toll roads.

  • Convenience at Its Best: With multiple locations scattered across regions, there’s likely one near you, saving you time and hassle.
  • Direct Help: Got a query or an issue? Nothing beats talking to a real person who understands the ins and outs of the E-ZPass system.
  • Additional Services: Many centers offer services beyond basic account management, including tag replacements, account updates, and more.

Finding the Right E-ZPass Location

Sure, you’re eager to find the nearest E-ZPass retail location. But it’s also essential to find the right one. Here’s how:

  • Google Maps: A quick search can show you the closest locations. Remember to check the reviews. A good rating can indicate efficient service, saving you potential headaches.
  • Official E-ZPass Website: This is a reliable resource for a complete list of customer service centers, ensuring you get accurate and up-to-date information.
  • Word of Mouth: Sometimes, the best recommendations come from friends, family, or coworkers. They can offer insights that online resources might miss.

Maximizing Your Visit

Once you’ve identified your go-to E-ZPass customer service center, make the most of your trip:

  • Know Your Needs: Before heading out, have a clear idea of what you need – be it a new tag, account update, or simply answers to some questions. Being prepared ensures a quick in-and-out experience.
  • Off-Peak Hours: Just like toll roads, customer service centers have rush hours. If possible, visit during off-peak times to avoid long waits.
  • Documentation Ready: Have relevant documents like your driver’s license, vehicle registration, and any E-ZPass correspondence to ensure a hassle-free experience.

Beyond Brick and Mortar

While E-ZPass customer service centers are invaluable, remember the digital alternatives:

  • Mobile Apps: Many regions offer mobile apps for E-ZPass management. It’s like having a customer service center in your pocket.
  • Online Account Management: The official E-ZPass website provides extensive online services, allowing you to manage your account, make payments, and more from the comfort of your home.

What to Expect Inside an E-ZPass Customer Service Center?

When you’re a first-time visitor, E-ZPass customer service centers can feel a bit overwhelming. Here’s a little sneak peek into what you can anticipate:

  • Friendly Faces: The centers are typically staffed with knowledgeable representatives who are trained to handle a plethora of issues. They’re there to help and guide you through the process.
  • Information Galore: Beyond just addressing your immediate needs, these centers often have brochures, FAQs, and detailed guides about using the E-ZPass system, ensuring you’re well-informed for your journeys ahead.
  • Quick Service Stations: Some larger centers feature self-service kiosks. These are handy for quick tasks like checking balances or reloading your account, letting you bypass potential lines.

Troubleshooting Common E-ZPass Problems

Every system has its quirks, and E-ZPass is no exception. But with the right knowledge, you can resolve most issues swiftly:

  • Low Balance Alerts: If your balance runs low, you’ll likely get a notification. Most service centers allow instant top-ups, so you’re back on the road without delays.
  • Tag Issues: If toll booths aren’t reading your tag, it might be time for a replacement. Service centers often offer on-the-spot replacements.
  • Billing Concerns: See a charge you don’t recognize? Staff at the service centers can walk you through recent tolls and address any discrepancies.

Expanding E-ZPass Network

Did you know that the E-ZPass system is continually growing? Here are some noteworthy points:

  • Interstate Compatibility: One of the biggest advantages of E-ZPass is its compatibility across multiple states. It simplifies interstate travel, allowing users to breeze through toll booths without juggling multiple toll accounts.
  • Upcoming Locations: E-ZPass authorities often announce new customer service center openings. It’s always good to stay updated, as a new center might pop up closer to your residence or workplace.

Your Feedback Matters

Service centers thrive on feedback. If you’ve had an exceptional experience or feel there’s room for improvement, don’t hesitate to share:

  • Feedback Forms: Many centers have physical feedback forms. Sharing your experiences can lead to better services in the future.
  • Online Reviews: In the digital age, your online reviews help others determine which centers offer the best services. Plus, they alert authorities to areas needing enhancement.

Final Thoughts

E-ZPass customer service centers are more than just brick-and-mortar locations. They’re a testament to the system’s commitment to user convenience and efficiency.

From resolving issues to gathering information for smoother rides, these centers play an integral role in making toll road travel easier.

So, the next time you pass by an E-ZPass customer service center, remember the wealth of resources and support available inside, always ready to assist in your toll road adventures.