E-ZPass Customer Service Centers: Find Locations, Hours & Phone Numbers (2026)

You are probably here because you just opened a terrifying envelope from a tolling authority, or maybe your transponder decided to stop working right before a long road trip. I’ve been there. In 2026, navigating the E-ZPass network feels less like dealing with a single company and more like trying to understand twenty different fiefdoms that barely speak to each other.

If you are looking for a quick fix, here is the hard truth: there is no single “E-ZPass” phone number. You must contact the specific agency that issued your tag.

This guide breaks down every single service center, phone number, and weird operational quirk for the 2026 network. We aren’t just listing addresses; we are telling you which doors are actually open and which agencies have gone completely digital.

The “Home Agency” Trap: Read This First

Before you start dialing random 800 numbers, stop. You need to understand the “Home Agency” rule. This is the single most confusing part of the entire system, and getting it wrong will waste hours of your life.

Here is the deal: The E-ZPass logo on your windshield is just a brand shared by agencies in 20 different states. The computers in New York generally cannot access the account details for a customer in Pennsylvania.

If you have a Pennsylvania transponder and you walk into a New Jersey service center to argue about a bill, the agent literally cannot help you. They don’t have your data. You are strictly tethered to the agency that mailed you that plastic brick.

So, check your tag. Check your statement. Who do you actually belong to? Once you know that, scroll to the matching section below.

New York: The Digital Fortress (No Walk-Ins!)

If you live in the New York Metro area, I have bad news for you. The days of walking into a service center in Queens or Staten Island to yell at a manager are over. They are gone.

In 2026, the New York consortium (Port Authority, MTA, Thruway) has gone fully “post-physical.” They have permanently shuttered the legacy walk-in centers in Yonkers, Queens, and Staten Island. Do not drive there. You will find a locked door and a sign telling you to go online.

How to Get Help in NY

Since you can’t visit them, you have to play by their digital rules. The Tolls NY mobile app is basically mandatory now. It is the only way to manage your account without losing your mind on hold.

• Website: www.e-zpassny.com
• Phone: 1-800-333-8655
• TTY/TDD (Hearing Impaired): 1-800-662-1220
• Fax: 718-390-9772 (Use this for sending proof of sale or police reports)
• Hours: Monday – Friday: 7:00 AM – 7:00 PM; Saturday: 8:00 AM – 2:00 PM.
• Sunday: Closed. (Don’t even try.)

The “Old School” Mail Option: P.O. Boxes

If you refuse to use the app or need to mail a physical check (or return that old tag), you must use the specific address for your problem. Sending a check to the “Tag Return” box is a great way to have your payment lost in the void.

• Replenishment Payments: E-ZPass, PO Box 15185, Albany, NY 12212-5185
• Tag Returns: E-ZPass, PO Box 149001, Staten Island, NY 10314-9001
• Violation Payments: E-ZPass, PO Box 15186, Albany, NY 12212-5186
• Toll Bill Payments: Tolls by Mail Payment Processing Center, PO Box 15183, Albany, NY 12212-5183

The “On-the-Go” Retail Network: Where to Buy

Need a tag right now? You can’t get account support at a store, but you can buy a generic tag at a retailer. New York relies heavily on this “On-the-Go” network.

The Big Chains:

• Wegmans: The most reliable spot to grab a tag along with your groceries.

Financial Service Centers:

If you aren’t near a Wegmans, check these local financial spots. They sell the tags, but remember: the person behind the glass cannot check your balance.

• Rite Check
• Pay-O-Matic
• Check Cashing & Financial Services
• Flatlands Check Cashing
• Action Check Cashing

AAA Locations:

If you are a member, these specific AAA branches stock tags:

• Manhattan, Brooklyn, Queens (Whitestone)
• Long Island: Garden City, Smithtown, Farmingdale
• Upstate/North: Utica, Nanuet, Oneonta, Yonkers

Queens Special:

• Open Roads Agency: 40-41 81st St, Queens, NY 11373.

⚠️ CRITICAL ALERT: The February 2026 DMV Upgrade

Mark your calendar for February 13–17, 2026. The NYS DMV is performing a massive system upgrade during these five days.

Why does this matter? Because if you have a registration suspension due to unpaid tolls, you cannot clear it during this blackout. Even if you pay E-ZPass, the “all clear” signal won’t reach the DMV until the system comes back up. If you get pulled over during President’s Day weekend with a suspended registration, “the system was down” won’t save you from a tow truck. Fix your fines before February 13th.

New Jersey & Delaware: Where Humans Still Exist

Crossing the Hudson River changes everything. Unlike New York, New Jersey and Delaware actually want to see your face. They have kept their service centers open, and Delaware has frankly incredible hours.

New Jersey E-ZPass

New Jersey splits the difference. They have big, urban centers for the commuters and satellite offices for the shore traffic.

Newark Customer Service Center

• Address: 375 McCarter Highway (Route 21), Newark, NJ 07114.
• Hours: Mon–Fri, standard business hours (approx 8 AM – 5 PM).
• Best for: Commuters who need to swap a tag on their lunch break.

Camden Customer Service Center

• Address: 420 North 6th Street, Camden, NJ 08102.
• Hours: Mon–Fri: 8:00 AM – 6:00 PM.

New Jersey Phone Support

• Number: 1-888-AUTO-TOLL (1-888-288-6865)
• Fax: 973-368-1505

South Jersey & Satellite Locations

If you are down near the Atlantic City Expressway, there is a spot at the Frank S. Farley Service Plaza in Hammonton.

• Weird Hours Alert: They open late on Fridays (11 AM – 6 PM) to catch the weekend shore traffic. On Mondays, they close early at 3 PM.

Delaware (DelDOT): The Gold Standard

Delaware wins the customer service award for 2026. Seriously. They operate 24/7 toll plaza offices.

If you are driving down I-95 at 3:00 AM and realize your account is empty, you can actually stop at the Newark Toll Plaza and talk to a human. No other state does this.

24/7 Plaza Locations:

• Dover Toll Plaza: Route 1, 200 Plaza Drive.
• Biddles Corner: Route 1, Middletown.
• Newark Toll Plaza: I-95, 1200 Whittaker Road.

Main Dover Hub

• Address: 22-24 W. Loockerman Street, Dover, DE.
• Hours: Mon–Fri 7 AM – 7 PM; Sat 8 AM – 2 PM.
• Phone: 1-888-397-2773

Pennsylvania: The Turnpike Authority

Pennsylvania operates a massive system, but they keep their support pretty centralized. You generally have two choices: go to Harrisburg or use the app.

Harrisburg Customer Service Center

• Address: 300 East Park Drive, Harrisburg, PA 17111.
• Hours: Mon–Fri: 8:00 AM – 6:00 PM.
• Phone: 1-877-PENN-PASS (1-877-736-6727)

Regional Administrative Offices If you aren’t near Harrisburg, the Turnpike maintains two regional hubs. These are less about “walk-in tag swaps” and more for administrative issues, but they are staffed.

• Western Regional Office (New Stanton): 2200 North Center Avenue. Phone: 724-755-5000.
• Eastern Regional Office (King of Prussia): 251 Flint Hill Road. Phone: 610-313-6200.

PA Pro Tip: The “Go Pak” & App

• Retail: Look for the “E-ZPass Go Pak” at participating grocery and convenience stores (like Giant Eagle or ACME). It’s the PA version of NY’s retail program.
• Digital: Use the PA Toll Pay app. In 2026, it lets you scan “Toll By Plate” invoices directly. It saves you from typing in those 16-digit invoice numbers that are impossible to read.

Maryland: DriveEzMD (Extended Hours!)

Maryland realized that removing toll booths pissed everyone off, so they compensated by expanding customer service hours. In 2026, they are one of the few states offering extended evening hours.

The “Thursday & Saturday” Rule

Most MDTA centers (at the bridges and tunnels) stay open late on Thursdays (until 6:30 PM) and open on Saturdays (8 AM – Noon).

Walk-In Locations (No Appointment Needed):

• Baltimore Harbor Tunnel: 1200 Frankfurst Ave.
• Fort McHenry Tunnel: 3990 Leland Ave.
• Bay Bridge: 850 Revell Hwy, Annapolis.
• JFK Highway (I-95): Perryville.

MVA Locations (Appointment REQUIRED)

You can also get help at the MVA (Maryland’s DMV), but do not just show up. You need an appointment for branches like Glen Burnie, Bel Air, or Gaithersburg. If you walk in without one, they will turn you away.

• Phone: 1-888-321-6824

Virginia & West Virginia: The Mid-Atlantic Hubs

Virginia (VDOT)

Virginia ties E-ZPass directly to the DMV, which gives them a lot of locations.

Dedicated Centers

• Norfolk: 1701 Church Street. (Open until 7 PM on weekdays!)
• Portsmouth: 4010 Victory Blvd.
• Chesapeake Bay Bridge-Tunnel: Cape Charles. (Closes at 4:30 PM).

DMV “On-Site” Options

You can handle E-ZPass stuff at select DMV centers like Fairfax/Westfields or Richmond Central.

• Phone: 1-877-762-7824

West Virginia Parkways Authority

Don’t forget the mountain state. If you are taking the Turnpike, you might need these guys.

Charleston Center:

• Address: 3310 Piedmont Road, Charleston, WV 25306.
• Hours: Mon–Fri: 8:00 AM – 6:00 PM.

Beckley Satellite Office:

• Address: 12 Pikeview Dr, Beckley, WV 25801.

Phone: 1-800-206-6222

New England: Mass, NH, Maine & RI

Driving through New England usually means hitting a toll every 15 minutes. Here is how to get help in the Northeast.

Massachusetts (EZDriveMA)

MassDOT hides their service centers in plain sight: at the service plazas on the Pike (I-90).

• Auburn Hub: 27 Midstate Drive. This is the main office for big problems.
• Lee & Natick Service Plazas: These are great for quick fixes while you are traveling. The plazas are open 24/7, but the E-ZPass counters keep standard business hours.
• Phone: 1-877-627-7745
• TTY: 508-721-7974
• Fax: 508-786-5222

New Hampshire

NH keeps it simple. Three walk-in centers, all open Mon–Fri, 10 AM – 6 PM.

• Concord: 54 Regional Drive.
• Nashua: 110 Broad Street.
• Portsmouth: 14 Manchester Square.
• Phone: 1-877-643-9727

Maine (MTA)

Heads up if you are visiting the Maine Turnpike HQ in Portland. They have been renovating for the last year. In 2026, the office at 2360 Congress Street is open, but you might have to enter through the back due to construction phasing.

• Hours: Mon–Fri: 8:00 AM – 5:00 PM.
• Phone: 1-888-682-7277

Rhode Island (RITBA)

Rhode Island finally extended their hours! The center at 1 East Shore Road, Jamestown is now open 9 AM – 4 PM every weekday. No more guessing games about whether they are open for lunch.

• Phone: 1-877-743-9727

The Midwest & South: The Expansion Pack

E-ZPass isn’t just an East Coast thing anymore. It has crept all the way to Minnesota and down to Florida.

Ohio Turnpike

• Center: 682 Prospect Street, Berea, OH.
• Phone: 440-971-2222
• Hours:
  • Mon – Thu: 8:30 AM – 6:00 PM.
  • Fri: 8:30 AM – 5:00 PM. (They close an hour early for the weekend!)
• Tip: You can buy transponders at any Ohio Turnpike service plaza 24/7, even if the service counter is closed.

Indiana Toll Road

• Location: 3200 Cassopolis St, Elkhart, IN.
• Hours: Mon–Fri 9 AM – 2 PM. (Yes, they close at 2 PM. Plan accordingly.)
• Phone: 574-675-4010

Illinois Tollway

• HQ: Downers Grove, IL.
• Oases: They have kiosks at the O’Hare, Lake Forest, and Belvidere Oases.
• Phone: 1-800-824-7277

RiverLink (Kentucky/Indiana Bridges)

• Louisville: 400 E. Main St.
• Jeffersonville, IN: 103 Quartermaster Ct. (Open until 6 PM).
• Phone: 1-855-748-5465

North Carolina (NC Quick Pass)

• Charlotte: 8015 W. W.T. Harris Blvd.
• Phone: 1-877-769-7277

Florida (Central Florida Expressway Authority)

Yes, E-ZPass now works in Florida on CFX roads. While the “Uni” pass has been around for a while, the 2026 expansion solidifies the connection. If you are driving your NY or PA car to Orlando, your tag should work—just make sure your license plate is up to date on your account to avoid “Pay by Plate” charges.

Minnesota (E-ZPass MN)

Minnesota rebranded “MnPASS” to E-ZPass MN to fit in with the cool kids.

Golden Valley Office:

• Address: 2055 Lilac Drive North, Golden Valley, MN 55422.
• Hours: Mon–Fri 8:00 AM – 5:00 PM.

Roseville (Water’s Edge):

• Address: 1500 W County Road B2.
• Note: This is strictly for tag pick-up/drop-off. Don’t go here for complex billing fights.
• Hours: Mon–Fri 8:00 AM – 4:00 PM.

Phone: 1-866-397-4334

The Canadian Border: Peace Bridge & Niagara

Crossing into Canada? The service centers here have very specific hours and rules.

• Peace Bridge (Buffalo/Fort Erie): The center is on the Canadian side (100 Queen Street).
  • Weird Schedule: Open Tuesdays and Thursdays ONLY, 9 AM – 4 PM.
  • Commercial Focus: Given the restricted hours, this location is primarily geared towards commercial account setups and complex cross-border issues. If you just need a standard tag, stick to the web.
• Niagara Falls Bridge Commission: Lewiston, NY. Open Mon–Fri, 8 AM – 4 PM.

2026 Holiday Schedule: Blackout Dates

Nothing is worse than sitting on hold for 20 minutes only to realize it’s a state holiday you didn’t know existed. Here is the definitive closure list for 2026.

Quick Reference Phone Directory

Here is the cheat sheet. Save this screenshot.

Final Thoughts: Don’t Let the Fines Win

The 2026 E-ZPass system is a beast. It is convenient when it works, and a bureaucratic nightmare when it doesn’t. The most important takeaway? Know your home agency. If you have an NY tag, don’t waste time driving to a NJ service center. If you are in Delaware, enjoy that sweet 24/7 service (seriously, cherish it).

And whatever you do, do not get a registration suspension in New York in mid-February. You have been warned. Safe travels!

Pavithra Vinoth

Pavithra Vinoth is the founder of nytollsinfo.com, where she simplifies U.S. toll systems through expert insights and custom-built calculators. Her research-driven tools help drivers avoid costly mistakes and make smarter car decisions.