When you’re traveling with EZ Pass, you’re traveling comfortably. This comfort doesn’t mean that there won’t be queries that customers might have. EZ Pass customer service is available in 17 States to solve any problems and answer any question you might have. The customer service platform is easy to access and provides you with prompt responses to any query.
Customer service does not operate from a central location; instead, it is spread across the country. Every 17 states have separate details, websites, service centers, and email addresses. If you’re not sure about which agency you need to use, the transponder has the details about your agency name. Remember to also keep your account number and PIN at the ready!
EZ Pass Customer Service Details
E-Z Pass customer service is available in every form possible. You can access customer support in physical outlets, through a phone call, an email, or directly through the website. Each manner of customer support provides prompt solutions to any problems. Here’s more about them!
State | Service Center | Hours | Number | |
Delaware | Kent County - Dover | Monday - Friday 7 am - 7 pm | 888.EZPassDE (888.397.2773) | ezpassde@transcore.com |
Florida | 762 South Goldenrod Road Orlando, FL 32822 | Monday through Friday 8 AM – 6 PM Saturday 9 AM – 1 PM | (407) 823-7277 or 1-800-353-7277 | info@CFXway.com |
Illinois | 2700 Ogden Avenue in Downers Grove, IL | weekdays 6 a.m. to 10 p.m. and weekends 8 a.m. to 5 p.m | 800-UC-IPASS (800-824-7277) | fleets@getipass.com |
Indiana | 3200 Cassopolis Street Elkhart, IN 46514 | Monday – Friday 9am-5pm | (574) 675-4010 | accounthelp@indianatollroad.org |
Kentucky | 400 East Main St., Ste. 102 , | 8 a.m. – 6 p.m., Monday – Friday | (855) 748-5465 | Riverlink.inquiry@Riverlink.com |
Maine | 2360 Congress St, Portland, ME 04102 | Monday through Friday, 8:00 AM to 5:00 PM | 1-888-MTA-PASS (1-888-682-7277) | |
Maryland | Monday – Friday: 7am – 6pm | 1-888-321 -6824 | mdta@mdta.maryland.gov | |
Massachusetts | 27 Midstate Drive, Auburn, MA 01501 | Open M-F 7am-7pm, Sat. 9am-1pm | (877) 627-7745 | customer.service@ezdrivema.com |
New Hampshire | Monday through Friday- 10:00AM to 6:00PM | (877)643-9727 | ||
New Jersey |
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| 1-888-AUTO-TOLL (1-888-288-6865) | N/A |
New York |
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| 1-800-333-TOLL(8655) | N/A |
North Carolina |
| Monday-Friday, 9 a.m. to 5 p.m. | (877) 7MY-PASS | |
Ohio | 682 Prospect Street | 8:30 a.m. - 5:00 p.m. Monday through Friday | 1-440-971-2222 | |
Pennsylvania | 300 East Park Drive | Monday through Friday 8:00 AM to 7:00 PM. | 877-736-6727 | |
Rhode Island | 1 East Shore Road Jamestown, RI 02835 | 8:00 am – 6:00 pm Monday through Friday | 1-877-RI-EZPASS (1-877-743-9727) | |
Virginia | Monday-Friday 8 a.m. - 5 p.m. | 877-762-7824 | customerservice@ezpassva.com | |
West Virginia | WV Parkways Authority | N/A | 1-800-206-6222 |
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EZ Pass Phone Number
E-Z Pass has a customer support number that you can call from 7 am – 7 pm. The customer service number is specific to the region that you are calling from. To get the number, you can go to the website and find the outlet closest to you.
When you call the customer support number, you’re met with an actual person who will listen to your queries. Phone calls are most useful for receiving quick answers about problems that might come up. Whether it’s about your account, payments, or general troubleshooting, you’re going to receive immediate information. The phone calls also give a customer the chance to provide feedback and explain a problem in detail.
Each email address is also specific to the region and is available on the website. An email can be used to provide feedback. A customer can submit more formal complaints or feedback using emails. A customer that has lost their E-Z Pass or needs to request an application can do it over an email.
Chat
The website of your E-Z Pass location may have a live chatbox. The function of the live chat box is similar to that of a phone call to customer support. A live chat box can answer general queries about the services provided, products offered and navigating the website. The chat is an easy way to get the information you need quickly and without having to navigate through the website.
Physical Support Centers
E-Z Pass has physical centers in every state in the United States. The centers are the perfect place to get in touch with a customer representative directly. The address for the service centers can be found on the website of E-Z Pass.
Note: If you’ve not yet set up your PIN, then it is pre-set as the last four digits of the driver’s license number provided when registering.
E-Z Pass has covered all the bases when it comes to communication. A quick phone call or email can handle any query or emergency. While it does require your account number and PIN, the added security measure secures your information.