EZ Pass Customer Service Details For All 17 States

When you’re traveling with EZ Pass, you’re traveling comfortably. This comfort doesn’t mean that there won’t be queries that customers might have. EZ Pass customer service is available in 17 States to solve any problems and answer any question you might have. The customer service platform is easy to access and provides you with prompt responses to any query.  

Customer service does not operate from a central location; instead, it is spread across the country. Every 17 states have separate details, websites, service centers, and email addresses. If you’re not sure about which agency you need to use, the transponder has the details about your agency name. Remember to also keep your account number and PIN at the ready! 

EZ Pass Customer Service Details

EZ Pass Customer Service Details 

E-Z Pass customer service is available in every form possible. You can access customer support in physical outlets, through a phone call, an email, or directly through the website. Each manner of customer support provides prompt solutions to any problems. Here’s more about them!  

State

Service Center

Hours

Number

Email

Delaware

Kent County - Dover
22-24 West Loockerman Street
Dover, DE 19904

Monday - Friday 7 am - 7 pm
Saturday 8 am - 2 pm
Sunday - Closed

888.EZPassDE (888.397.2773)

ezpassde@transcore.com

Florida

762 South Goldenrod Road
Orlando, FL 32822
Monday through Friday
8 AM – 6 PM
Saturday
9 AM – 1 PM
(407) 823-7277
or 1-800-353-7277
info@CFXway.com

Illinois

2700 Ogden Avenue in Downers Grove, IL

weekdays 6 a.m. to 10 p.m. and weekends 8 a.m. to 5 p.m

800-UC-IPASS (800-824-7277)

fleets@getipass.com

Indiana

3200 Cassopolis Street Elkhart, IN 46514

Monday – Friday 9am-5pm

(574) 675-4010

accounthelp@indianatollroad.org

Kentucky

400 East Main St., Ste. 102 ,
Louisville, KY 40202

 8 a.m. – 6 p.m., Monday – Friday

(855) 748-5465

Riverlink.inquiry@Riverlink.com

Maine

2360 Congress St, Portland, ME 04102

 Monday through Friday, 8:00 AM to 5:00 PM

1-888-MTA-PASS (1-888-682-7277)

Maryland

Monday – Friday: 7am – 6pm

1-888-321 -6824

mdta@mdta.maryland.gov

Massachusetts

27 Midstate Drive, Auburn, MA 01501

Open M-F 7am-7pm, Sat. 9am-1pm

(877) 627-7745

customer.service@ezdrivema.com

New Hampshire

Monday through Friday- 10:00AM to 6:00PM

(877)643-9727

New Jersey

  • Newark 
    375 McCarter Highway (Route 21)
    Newark, NJ 07114

  • Camden
    420 North 6th Street
    Camden, NJ 08102

  • DRBA
    Delaware Memorial Bridge Plaza
    I-295 and New Castle Avenue
    New Castle, DE 19720

  • Monday to Friday: 7:00am - 6:00pm

  • Monday to Friday: 8:00am - 6:00pm

  • Monday, Tuesday, Wednesday, Friday: 11:00am – 3:00pm
    Thursday: 2:00pm – 6:00pm

1-888-AUTO-TOLL (1-888-288-6865)

N/A

New York

  • 1150 South Ave Ste 303, Staten Island, NY 10314

  • 730 Mclean Ave, Yonkers, NY 10704

  • 19-02 Whitestone Expy #101, Queens, NY 11357

  • Monday-Friday: 7am-7pm
    Saturday: 8am-12pm

  • Monday-Friday: 9am-7pm
    Saturday: 8am-12pm

  • Monday-Friday: 9am-7pm
    Saturday: 8am-12pm

1-800-333-TOLL(8655)

N/A

North Carolina

  • 200 Sorrell Grove Church Road
    Suite A
    Morrisville, NC 27560

  • 3034 Winston Ave.
    Monroe, NC 28110

  • 8015 W. W.T. Harris Blvd.
    Charlotte, NC 28216

    Monday-Friday, 9 a.m. to 5 p.m.
    Saturday, 9 a.m. to 2 p.m.

    (877) 7MY-PASS
    (877) 769-7277

    Ohio

    682 Prospect Street
    Berea, Ohio 44017-2799

    8:30 a.m. - 5:00 p.m. Monday through Friday

    1-440-971-2222

    Pennsylvania

    300 East Park Drive
    Harrisburg, PA 17111

    Monday through Friday 8:00 AM to 7:00 PM.

    877-736-6727

    Rhode Island

    1 East Shore Road Jamestown, RI 02835

    8:00 am – 6:00 pm Monday through Friday
    8:00 am – 2:00 pm on Saturday

     1-877-RI-EZPASS (1-877-743-9727)

    Virginia

    Monday-Friday 8 a.m. - 5 p.m.
    Saturday: 8 a.m - 12 p.m.

    877-762-7824

    customerservice@ezpassva.com

    West Virginia

    WV Parkways Authority
    PO Box 1469 Charleston, WV 25325-1469

    N/A

    1-800-206-6222

    • customerservicecenter@wvturnpike.com

    • wwebb@wvturnpike.com

    • bkeeney@wvturnpike.com

    Also Read:  I accidentally went through the E-ZPass lane in PA

    EZ Pass Phone Number 

    E-Z Pass has a customer support number that you can call from 7 am – 7 pm. The customer service number is specific to the region that you are calling from. To get the number, you can go to the website and find the outlet closest to you.  

    When you call the customer support number, you’re met with an actual person who will listen to your queries. Phone calls are most useful for receiving quick answers about problems that might come up. Whether it’s about your account, payments, or general troubleshooting, you’re going to receive immediate information. The phone calls also give a customer the chance to provide feedback and explain a problem in detail.  

    Email 

    Each email address is also specific to the region and is available on the website. An email can be used to provide feedback. A customer can submit more formal complaints or feedback using emails. A customer that has lost their E-Z Pass or needs to request an application can do it over an email.  

    Chat 

    The website of your E-Z Pass location may have a live chatbox. The function of the live chat box is similar to that of a phone call to customer support. A live chat box can answer general queries about the services provided, products offered and navigating the website. The chat is an easy way to get the information you need quickly and without having to navigate through the website. 

    Physical Support Centers 

    E-Z Pass has physical centers in every state in the United States. The centers are the perfect place to get in touch with a customer representative directly. The address for the service centers can be found on the website of E-Z Pass.  

    Also Read:  E-ZPass Class Action Lawsuit – Is It a Scam?

    Note: If you’ve not yet set up your PIN, then it is pre-set as the last four digits of the driver’s license number provided when registering.  

    E-Z Pass has covered all the bases when it comes to communication. A quick phone call or email can handle any query or emergency. While it does require your account number and PIN, the added security measure secures your information.