As the sharing economy grows, more people are turning to services like Turo for car rentals. But with any peer-to-peer service, questions arise about safety and security. One of the most common questions people have about Turo is whether or not the company performs background checks on its renters and hosts. In this article, we’ll look closer at the answer and what it means for you as a platform user.
Understanding Turo’s Safety Policies
Before we dive into whether or not Turo does background checks, it’s important to understand the company’s overall approach to safety and security. Turo takes these issues very seriously, and they have several policies and procedures in place to protect users. Here are some of the key elements of Turo’s safety policies:
Turo provides a comprehensive insurance policy for all rentals, which includes liability insurance, collision coverage, and theft protection. This coverage is included in the rental price, so renters don’t need to worry about purchasing additional insurance.
All renters must submit their driver’s license information and undergo a screening process before renting a vehicle on Turo. This process includes a DMV check, identity verification, and a check for criminal history.
Turo also verifies the identity and information of all hosts on the platform, including their driver’s licenses and insurance information. Hosts must also agree to Turo’s terms and conditions, including strict vehicle maintenance and cleanliness requirements.
Ratings and Reviews
Finally, Turo relies on a robust ratings and review system to ensure that both renters and hosts are held accountable for their actions. Renters can leave reviews of the vehicles they rent and the hosts they interact with, and hosts can also leave reviews of their renters. These reviews are visible to other users on the platform, which helps to encourage good behavior and discourage bad actors.
Does Turo Do Background Checks?
So, with all these safety policies in place, does Turo also perform background checks on its renters and hosts? The short answer is no – at least not in the traditional sense. Turo does not conduct a formal background check on every user who signs up for the platform.
However, that doesn’t mean that Turo is ignoring the issue of background checks altogether. As we mentioned earlier, Turo does require renters to undergo a screening process that includes a DMV check and a check for criminal history. This means that if a renter has a severe criminal record or a lot of traffic violations, they may be denied access to the platform.
Similarly, hosts must provide their driver’s license and insurance information, which Turo verifies. This means that if a host has a history of accidents or other issues, they may be unable to list their vehicle on the platform.
What This Means for You?
So, if Turo doesn’t perform traditional background checks, what does that mean for you as a platform user? First and foremost, it means that you need to be vigilant and take responsibility for your own safety. Make sure you thoroughly read the reviews of any host you’re considering renting from, and pay attention to any negative comments or issues that have been reported. Similarly, ensure you’re honest and transparent in your profile and rental history.
It’s also important to keep in mind that Turo’s insurance policy provides some level of protection if something does go wrong. However, it’s always a good idea to have your own personal insurance policy, just in case.
1. Does Turo check your credit?
No, Turo does not perform a credit check on its users.
2. Can I trust Turo?
Turo has a strong safety and security track record, and they take many steps to protect their users. However, as with any peer-to-peer platform, some risk is involved. It’s essential to be cautious and use your own judgment when deciding whether or not to rent a vehicle on Turo.
3. What happens if a rental goes wrong?
Turo’s insurance policy covers liability, collision damage, and theft if something goes wrong during a rental. Renters should report any issues to Turo immediately, and work with the platform to resolve the situation.
4. Can I cancel a rental?
Yes, renters can cancel a rental at any time. However, Turo’s cancellation policy may apply, which could result in fees or penalties.
5. How do I report a safety concern on Turo?
If you have a safety concern or issue with a rental, you should report it to Turo immediately. You can contact their customer support team via email or phone, or use the in-app messaging system to report the issue.
While Turo does not perform traditional background checks on its users, the platform has several safety policies and procedures to protect renters and hosts. By being vigilant and using common sense, renters can minimize risk and enjoy the benefits of peer-to-peer car rentals.