Enterprise Rent-A-Car is a well-known car rental company that operates in over 90 countries. Founded in 1957, Enterprise has become one of the largest car rental companies in the world. With a wide selection of vehicles, great customer service, and competitive prices, it’s no wonder why Enterprise is a popular choice for travelers.
But what happens if you need to cancel your Enterprise reservation? Does Enterprise have a free cancellation? In the following sections, we’ll answer these questions and more.
Enterprise’s Cancellation Policy
First things first, let’s take a look at Enterprise’s cancellation policy. According to Enterprise’s website, if you need to cancel your reservation, you can do so for free at least 24 hours before your scheduled pick-up time. If you cancel within 24 hours of your pick-up time or fail to show up to pick up your rental, you’ll be charged a fee equal to one day’s rental fee.
It’s important to note that this policy applies to most rentals, but there may be some exceptions. For example, the cancellation policy may differ if you’re renting a luxury or specialty vehicle. Always check the terms and conditions of your rental agreement for the specific cancellation policy that applies to your rental.
Free Cancellation vs. Flexible Cancellation
You may have heard the terms “free cancellation” and “flexible cancellation” regarding rental car reservations. So, what’s the difference?
Free cancellation means that you can cancel your reservation at any time without incurring a fee. This is often the case with hotel reservations, but it’s not as common with car rentals. Enterprise does not offer free cancellation.
Flexible cancellation means that you can cancel your reservation for free up to a certain point before your scheduled pick-up time. For example, some car rental companies may allow you to cancel for free up to 48 or 72 hours before your pick-up time. Enterprise’s cancellation policy could be considered flexible, as you can cancel for free up to 24 hours before your pick-up time.
How to Cancel Your Enterprise Reservation
If you need to cancel your Enterprise reservation, you can do so online or by calling Enterprise’s customer service department. To cancel online, visit the “Modify/Cancel Reservation” page on Enterprise’s website and follow the prompts.
If you prefer to cancel by phone, call Enterprise’s customer service department at 1-855-266-9289. Be sure to have your reservation number handy when you call.
What Happens if You Don’t Cancel Your Enterprise Reservation?
If you don’t cancel your Enterprise reservation and fail to show up to pick up your rental, you’ll be charged a fee equal to one day’s rental fee. Additionally, if you don’t cancel your reservation and don’t show up to pick up your rental, Enterprise may also charge a “no-show” fee, which can vary depending on the location and type of rental. This fee can be significant, so it’s important to cancel your reservation if you know you won’t be able to pick up your rental.
Common Questions About Enterprise Cancellation Policy
Now, let’s answer some common questions travelers may have about Enterprise’s cancellation policy.
1. Does Enterprise have a cancellation fee?
Yes, if you cancel your reservation within 24 hours of your scheduled pick-up time or fail to show up to pick up your rental, you’ll be charged a fee equal to one day’s rental fee.
2. Can you cancel an Enterprise reservation online?
Yes, you can cancel your Enterprise reservation online by visiting the “Modify/Cancel Reservation” page on Enterprise’s website.
3. How far in advance can you cancel an Enterprise reservation?
You can cancel your Enterprise reservation for free up to 24 hours before your scheduled pick-up time.
4. Can you get a refund if you cancel an Enterprise rental?
If you cancel your Enterprise rental at least 24 hours before your scheduled pick-up time, you will not be charged a cancellation fee and will receive a full refund. If you cancel within 24 hours of your pick-up time or fail to show up to pick up your rental, you will be charged a fee equal to one day’s rental fee and will not receive a refund.
5. Does Enterprise offer any cancellation protection plans?
Yes, Enterprise offers a “Cancellation Protection” plan that allows you to cancel your reservation up to one hour before your scheduled pick-up time and receive a full refund. The cost of the plan varies depending on the location and type of rental.
Conclusion
In conclusion, if you’re planning to rent a car from Enterprise and are concerned about canceling your reservation, rest assured that Enterprise has a cancellation policy. While Enterprise does not offer free cancellation, you can cancel your reservation for free up to 24 hours before your scheduled pick-up time. If you need to cancel within 24 hours of your pick-up time, you’ll be charged a fee equal to one day’s rental fee.
Remember always to check the terms and conditions of your rental agreement for the specific cancellation policy that applies to your rental. And if you do need to cancel your reservation, be sure to do so at least 24 hours before your pick-up time to avoid any cancellation fees.